Credit Control Executive

We are looking for a responsible and result-oriented Credit Control Executive to manage overdue accounts, follow up on customer repayments, and maintain healthy collection performance.

Job Responsibilities

Collection & Recovery

• Follow up with customers on overdue accounts via phone calls, WhatsApp, SMS, and emails.
  、WhatsApp.
• Negotiate repayment arrangements and monitor payment commitments.
• Ensure monthly collection targets are achieved.
• Update collection records and customer communication logs.

Account Monitoring

• Review aging reports and monitor delinquent accounts.
• Prepare collection reports and status updates.
• Escalate difficult cases to management when necessary.

Customer Service

• Handle customer enquiries related to outstanding payments.
• Maintain professional and positive customer relationships.

Requirements

• Minimum SPM, Diploma or Degree in any field.
• Fresh graduates are encouraged to apply.
• Experience in credit control, debt collection, banking, finance, or customer service will be an added advantage.
• Good communication and negotiation skills.
• Able to work independently and under pressure.