Credit Control Manager

JOB DESCRIPTION – CREDIT CONTROL OFFICER

Job Title: Credit Control Officer
Department: Credit Control
Location: Lagos, Nigeria
Reports To: Credit Control Manager
Experience: 4–5 Years

Job Purpose

To manage the Company’s credit control activities, ensuring effective monitoring and recovery of receivables, accurate customer account management, timely reconciliation, and strict adherence to approved credit policies and payment terms.

Key Responsibilities

• Develop and implement effective credit control and receivables management processes.
• Monitor customer accounts, outstanding balances, credit limits, and payment due dates.
• Ensure timely collection of outstanding customer debts in line with approved payment terms.
• Review and approve customer credit requests within delegated authority and escalate exceptions appropriately.
• Maintain accurate and up-to-date customer account records and receivable ledgers.
• Reconcile customer accounts and investigate discrepancies, unapplied payments, and disputed balances.
• Monitor daily sales, payments, credit transactions, and payment exemptions to ensure proper documentation and authorisation.
• Prepare and submit periodic reports on receivables, overdue accounts, collections, and credit exposure to Management.
• Follow up with Sales and other relevant departments to resolve outstanding customer balances and credit-related issues.
• Ensure compliance with the Company’s credit control policies, procedures, and approved payment processes.
• Identify high-risk accounts and recommend appropriate actions to minimize bad debts and financial exposure.
• Coordinate the issuance of statements, payment reminders, demand notices, and other collection communications.
• Track collection targets and provide regular updates on recovery performance.
• Support the development and review of customer credit limits and payment terms based on transaction history and risk.
• Supervise and provide guidance to Credit Control/Sales Account Officers, ensuring accuracy and accountability in their activities.
• Work closely with Finance, Sales, Customer Service, and Operations to strengthen receivables management and reduce credit-related risks.
• Maintain proper documentation and audit trails for all credit control activities.
• Perform other duties as assigned by Management.

Required Qualifications & Experience

• Bachelor’s degree/HND in Accounting, Finance, Economics, Business Administration, or a related field.
• 4–5 years of relevant experience in credit control, accounts receivable, collections, or financial operations.
• Professional accounting qualification or relevant certification is an added advantage.
• Experience in a distribution, FMCG, manufacturing, or related environment is preferred.

Key Competencies

• Credit and receivables management
• Debt collection and negotiation
• Financial analysis and reconciliation
• Strong numerical and analytical skills
• Excellent communication and stakeholder management
• Attention to detail and accuracy
• Team leadership and supervision
• Strong knowledge of Microsoft Excel and accounting/ERP systems
• Problem-solving and decision-making skills
• Integrity, accountability, and strong follow-through

Work Location: In person