Credit Control Manager

Adaptable Recruitment are delighted to be working with a reputable Liverpool based business who is looking to recruit a high calibre Credit Control Manager to join their team. You will work a hybrid model across Liverpool and Manchester with 3 days from home per week.

Salary and Benefits

Up to £45k DOE

Hybrid working ( 2 days in office)

Bupa/ Medicash

Life Insurance and Income protection insurance

25 days holiday + BH

Option to buy and sell holidays

Job duties and responsibilities

• Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
• Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
• Oversee the end-to-end credit control and debt recovery process.
• Drive cash collection performance and reduce aged debt across the firm's client portfolio.
• Manage and resolve complex, sensitive and escalated debtor matters.
• Set, monitor and maintain client credit limits, ensuring effective credit risk management.
• Build strong relationships with senior stakeholders to support effective debtor management and cash collection.
• Challenge stakeholders appropriately where action is required to improve collection outcomes.
• Monitor debtor performance and identify emerging trends, risks and opportunities.
• Produce and analyse management information relating to aged debt, cash collections and team performance.
• Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.
• Identify and implement process improvements to enhance efficiency, reporting and collection performance.
• Support wider finance and working capital initiatives across the firm.

About you

• Proven experience managing, coaching and developing a credit control team.
• Strong knowledge of the end-to-end credit control and debt recovery process.
• Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.
• Experience setting, monitoring and maintaining client credit limits.
• Confidence working with and influencing senior stakeholders.
• Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.
• Experience dealing with complex, sensitive or escalated client accounts.
• Excellent organisational and prioritisation skills.
• Strong analytical and reporting capabilities.
• Advanced Excel skills and experience using finance and reporting systems.
• Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.
• Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.