Credit Control Manager

Credit Control Manager– Multi-Site Hospitality

Location: London -Office-based

Salary: £60,000 – £70,000 per annum (circa, depending on experience)

The Opportunity

We are recruiting an experienced Credit Control Manager to join a leading European hospitality group with an extensive portfolio of hotels.

This is an excellent opportunity for a commercially minded Credit Control Manager with a strong background in multi-site hospitality, who enjoys leading teams, improving cash collection performance and driving efficiencies within a fast-paced finance environment.

You will take ownership of the day-to-day credit control and Accounts Receivable function, ensuring timely collection of outstanding debt, accurate billing, effective credit management and strong financial controls across multiple properties and business entities.

Working closely with senior finance leadership, hotel operations and commercial teams, you will play a key role in reducing aged debt, improving cash flow and developing consistent credit control processes across the group.

Key Responsibilities

• Lead and manage the Credit Control and Accounts Receivable function across a multi-site UK and European hospitality portfolio.
• Oversee the end-to-end credit control process, ensuring timely collection of outstanding balances from corporate clients, travel partners and other customers.
• Manage, coach and develop the credit control team, ensuring clear objectives, agreed KPIs and high performance.
• Oversee accurate and timely invoicing, account reconciliations, payment allocation and query resolution.
• Proactively manage aged debt, debtor days (DSO) and overdue balances to improve cash flow and minimise financial risk.
• Develop and implement effective credit control policies, procedures and collection strategies across multiple sites.
• Build strong working relationships with hotel operations, reservations, sales and finance teams to resolve billing discrepancies and payment issues.
• Manage key corporate accounts and act as the escalation point for complex or high-value debt recovery matters.
• Oversee credit limits, customer account reviews and credit risk assessments.
• Produce regular aged debtor reports, cash collection forecasts and KPI analysis for senior management.
• Support month-end activities, including debtor reconciliations, bad debt provisions and reporting.
• Identify opportunities to streamline processes, improve collections and introduce automation within the Accounts Receivable function.
• Ensure compliance with internal financial controls, company policies and relevant legislation.

About You

We are looking for an established Credit Control Manager with proven experience managing high-volume debtor ledgers and Accounts Receivable operations within a multi-site hotels.

Essential Experience & Skills

• Proven experience as a Credit Control Manager, Accounts Receivable Manager or Senior Credit Control Team Leader.
• Previous multi-site hotel experience is essential.
• Strong knowledge of end-to-end credit control, Accounts Receivable and debt collection processes.
• Experience managing and developing credit control or AR teams within a busy, high-volume environment.
• Proven track record of reducing aged debt, improving debtor days and maximising cash collection.
• Experience managing corporate accounts, complex billing arrangements and customer disputes.
• Strong understanding of credit risk, financial controls, reconciliations and bad debt provisions.
• Experience working across multiple properties, entities or international operations.
• Strong Excel skills and experience using finance/ERP systems.
• Excellent communication, negotiation and stakeholder management skills.
• Highly organised, analytical and commercially focused, with the ability to prioritise competing deadlines.

Please quote reference 52714 when emailing in the first instance: [email protected]

This is only one of many vacancies we are handling. Alexander Lloyd is a leading recruiter across a range of roles within Finance and Accountancy.

Due to the high level of interest we receive for our roles, unfortunately we are unable to respond to every application individually. If you do not hear from one of our consultants, you have not been shortlisted for this particular position. Please continue to check our website for other opportunities that may be of interest.