Credit Control Manager

About the role

We are looking for an experienced Credit Control Manager to lead our team of credit controllers & collections officers. You will be responsible for driving collections performance and reducing overdue debt, leading a team in a multifaceted, dynamic workplace.

Key responsibilities

• Manage, mentor and develop a team of Credit Controllers
• Oversee debt collection, negotiate payment plans and manage write-offs with a focus on cash collection and conversion
• Serve as the escalation point for complex queries
• Track aged debt reports and portfolios
• Review and update the credit & collections workflows to guarantee peak cash flow efficiency
• Track and monitor the daily, weekly and quarterly targets ensuring the team are hitting their goals and performance targets

About you

• Minimum 3 years experience in a leadership role, with a background in hands-on Credit Control position
• Excellent communication and interpersonal skills with the ability and confidence to negotiate and handle challenging conversations
• Strong working knowledge of Australian credit law and partnering with external recovery parties
• Experience in a subscription model business highly advantageous

Benefits

• Competitive base salary package plus performance bonus
• Career growth and development
• A supportive, collaborative and high-performance culture