Credit Control Officer

Summary:

The role is responsible for managing collections, negotiating payment plans, and ensuring payments are made within the agreed credit terms under Car Rental & Leasing Industry. This position plays a vital part in achieving the monthly collection targets set by the superior while maintaining accurate financial records.

Job Scope:

• Ensure timely collection of outstanding payments within the approved credit terms and limits.
• Follow up diligently with customers through calls, emails, or reminders to minimize overdue accounts and support monthly collection targets.
• Provide clear feedback and workable solutions to customers through professional communication (emails and calls), ensuring strong customer relationships while safeguarding company interests.
• Prepare and update the aging report accurately and submit it to the Head of Credit Control (CCU) by the 10th of every month.
• Actively participate in credit meetings to review debtor performance and propose action plans for overdue accounts.
• Ensure all official receipts are issued promptly and accurately.
• Verify that payments are correctly allocated to the respective accounts and that bank statements are updated in a timely manner.
• Prepare and send monthly Statements of Account to customers in a timely and accurate manner.
• Follow up with customers upon issuance to encourage prompt settlement of outstanding balances.
• Monitor and pursue recovery of long-outstanding debts (120 days and above), including accounts under legal action.
• Collaborate with legal teams or external agencies where necessary to maximize recovery of overdue amounts.
• Conduct thorough checks to ensure all documentation for new and existing debtors is complete, accurate, and properly filed before assigning codes.
• Verify the accuracy of receivable transactions and ensure proper data flow between the system, middleware, and MyInvois portal.
• Manage payable e-invoice transactions via the IRBM MyInvois portal in line with regulatory requirements.
• Maintain and verify customer and supplier e-invoice details in the ERP system and middleware.
• Review self-billed e-invoices for accuracy, timely submission, and reconciliation with the ledger.
• Coordinate with AR and AP teams on e-invoice documentation for LHDN and audit compliance.
• Support and guide team members on e-invoice workflows, processes, procedures, and requirements.

Requirement:

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 3-5 years above of working experience in credit control, collections, or accounts receivable (experience in the car, leasing, or financial services industry is an advantage).
• Strong understanding of credit control processes, debt collection practices, and financial record-keeping.
• Proficient in Microsoft Office applications (especially Excel and Word).
• Good communication and negotiation skills with the ability to handle difficult conversations professionally.
• Detail-oriented, organized, and able to work independently with minimal supervision.
• Strong time management skills with the ability to prioritize tasks and meet tight deadlines.
• A proactive team player with a problem-solving mindset and customer-oriented approach.
• Fresh graduates are welcome to apply.

Work Location: Segambut Industrial Area, provided Shuttle Service to nearest MRT Ipoh/Titiwangsa station.