Credit Control Team Leader

Overview and what we offer

• Mon - Friday 37.5hrs
• Location - Manchester
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Purpose

The Credit Control Team Leader leads and develops a team of Credit Controllers to deliver effective cash collection, reduce overdue debt, and manage collection risk across the sales ledger. Accountable for team performance, customer account management, and the consistent application of credit control processes to support strong cash flow and business objective.

Key Responsilbilties

• Review upcoming due payments on a weekly basis and ensure each Credit Controller has a clear collection strategy in place.

• Monitor expected payments daily, including payments missed from the previous day, and address any gaps with the relevant team member.

• Review aged debt notes daily, challenging a lack of progress and ensuring clear next steps are documented.

• Ensure Credit Controllers conduct weekly customer calls to secure payments on current due invoices and progress outstanding debt.

• Monitor and maintain payment promises, ensuring commitments are realistic, supported by remittance advice where appropriate, and followed through effectively.

• Review expected payment records and ensure outstanding commitments are actively chased.

• Conduct weekly ledger reviews with each Credit Controller, focusing on the top 40 customers or accounts with overdue balances.

• Set weekly team priorities based on overdue debt levels, collection risks, and cash collection targets.

• Monitor workload distribution and rebalance portfolios where required

Skills and Expereince

• Proven experience in Credit Control, Accounts Receivable or Collections, including managing high-value or complex ledgers.

• Previous experience leading, supervising or coaching a Credit Control team.

• Strong knowledge of aged debt management, payment promises, customer dispute resolution, cash allocation and escalation processes.

• Demonstrated ability to improve collection performance while maintaining positive customer relationships.

• Strong analytical skills with the ability to use management information and data to identify risks, prioritise activities and hold team members accountable.

• Effective coaching, feedback and performance management capabilities.

• Excellent organisational skills and attention to detail.

• Strong communication skills with the ability to influence customers and stakeholders at all levels