Credit Controller

We are looking for an experienced Credit Controller to manage the companys credit control and accounts receivable activities. The role will be responsible for ensuring timely collection of outstanding invoices, maintaining accurate customer accounts, resolving payment queries, and minimizing overdue balances.

The ideal candidate should have strong communication and negotiation skills, good knowledge of UK credit control and accounts receivable processes, and the ability to work effectively with customers and internal stakeholders.

Key Responsibilities

• Manage the end-to-end credit control and accounts receivable process.
• Monitor customer accounts and ensure invoices are paid within agreed credit terms.
• Contact customers by email and telephone to follow up on outstanding payments.
• Maintain accurate records of customer balances, payment commitments, and collection activities.
• Prepare and regularly review aged debt reports.
• Investigate and resolve invoice, payment, pricing, and account-related queries.
• Allocate customer payments accurately and reconcile customer accounts.
• Escalate long-overdue or disputed accounts as required.
• Negotiate payment plans and ensure agreed commitments are followed.
• Work closely with the Sales, Finance, Billing, and Accounts Payable teams to resolve customer issues.
• Assist with month-end activities, account reconciliations, and reporting.
• Identify potential credit risks and highlight issues to management.
• Maintain proper documentation and audit trails for all collection activities.
• Ensure compliance with company credit control policies and procedures.