Credit Controller

Who you are

• Experience in high volume or Saas finance department is strongly favoured
• Ideally AR /Credit control / debt collection background
• Proactive and motivated self starter
• CICM (desirable)

What the job involves

• This role sits within the Global Customer Finance Operations team covering UKI, Nordics and NAM. We are focused on cash acceleration, billing accuracy, and customer experience
• We look at leveraging AI-led collections tooling (Attelas) to prioritise and drive productivity, and evolving towards a centralised, scalable, high-performance function
• Manage a high-volume customer ledger ensuring invoices are collected on time
• Proactively contact customers (email, phone, portals) regarding overdue balances
• Use AI-driven tools to prioritize outreach and optimize collections performance
• Deliver consistent DSO and overdue reduction across assigned portfolio
• Monitor aging reports and escalate risks early
• Work closely with Sales, Customer Success and Support to resolve disputes
• Investigate billing issues (POs, contract mismatches, incorrect invoices)
• Act as the key link between customers and internal teams to prevent repeat issues

Benefits

• Robust health coverage
• Extended parental leave
• Generous paid time off
• Accelerated learning paths
• Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• Recognition awards