Credit Controller

Credit Controller – Property Management - Factoring

• Glasgow
• Salary dependent on experience ( Indeed salary entry incorrect :)

Redpath Bruce Property Management Ltd is an established Scottish property management and factoring business with more than 100 years’ experience supporting homeowners, landlords and developments across Scotland and England.

With offices in Glasgow and Edinburgh, the company provides residential factoring, commercial property management, lettings, consultancy, and investment and development services. Redpath Bruce Property Management Ltd is registered as a Scottish property factor and manages a substantial portfolio of factored properties across Scotland.

Our business culture is built on professionalism, teamwork and a practical, customer-focused approach. We value clear communication, accountability and support between colleagues, creating an environment where people work together to deliver reliable property management services for homeowners and clients.

This is an excellent opportunity to join a knowledgeable and supportive team in a professional office environment, providing credit control support to Property Managers who deliver factoring services to homeowners.

This role is important to the effective management of cash flow across the factoring portfolio, helping ensure services, repairs and ongoing property management activity can be delivered efficiently for homeowners. It also plays a key part in maintaining positive relationships with clients by balancing professional debt recovery with clear communication, sensitivity and a supportive team culture.

Key duties include: Reviewing client accounts and aged debt reports to identify overdue balances and required actions.

• Contacting homeowners, representatives and third parties by telephone, email and letter to discuss outstanding payments.
• Agreeing, documenting and monitoring payment plans.
• Following up missed payments promptly and sensitively, while maintaining a professional and customer-focused approach.
• Liaising with Property Managers and finance colleagues to resolve account queries, invoice disputes and allocation issues.
• Keeping clear records of all communication, actions taken and next steps within the relevant systems.
• Escalating accounts for alternative debt recovery action where payment arrangements are not maintained.
• Supporting regular debt review activity and helping to reduce aged debt across the factoring portfolio.
• Participating in ongoing industry and personal training and development
• Proactively monitoring arrears to ensure outstanding balances are pursued promptly and consistently.
• Managing the credit control process from billing and payment reminders through to formal debt recovery and legal escalation where required.
• Setting up and monitoring payment arrangements for clients experiencing financial difficulty, using judgement to establish appropriate and manageable arrangements while ensuring outstanding balances continue to be addressed.
• Progressing accounts through formal debt recovery procedures, including third-party agents, sheriff officer correspondence, Notices of Potential Liability and legal action where appropriate.
• Assessing individual accounts and determining the appropriate next stage of recovery rather than simply following a standard process.
• Liaising with the sales team, the solicitors and Property Managers to ensure outstanding balances are identified and recovered from sale proceeds.
• Working closely with Property Managers and internal teams to resolve account queries, investigate disputes and ensure issues are dealt with efficiently

About you:

You will be organised, confident and professional, with the ability to communicate clearly and resolve issues sensitively. Key skills and experience include:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft Office.
• Strong attention to detail and problem-solving ability.
• Previous property management or factoring experience would be advantageous.
• Finance, accounting or related qualifications would be desirable.

This role is suited to candidates from property management / factoring or from a broader credit control role.

Applicants should bring previous financial experience, strong administrative and IT skills, and a collaborative approach to working as part of a busy team.

Pay: £1,000,000,000,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Sick pay
• Work from home

Work Location: In person