Credit Controller

Project Objectives

As a Credit Controller, your primary objective is to maintain proactive cash collection, enforce risk management policies, and improve inter-departmental collaboration with Billing and Account Management teams.

This is a remote contract position until the end of March 2027 and the day rate is 2,955 Taka per day. Monday to Friday (UK Working Hours).

Scope of work

• Active Debt Collection & Dunning: Direct outreach via telephone and email to customers in accordance with agreed collections strategies and company brand guidelines.
• New Customer Onboarding & Verification: Reaching out to newly assigned client accounts to introduce the credit control team, verify accounts contacts, confirm payment run schedules, and align invoice/payment terms prior to due dates.
• Ledger & Account Review: Conducting initial and recurring reviews of aged debt ledgers to identify delinquent accounts, dormant/rebilled clients, and payment bottlenecks.
• Dispute & Escalation Management: Identifying, logging, and coordinating the resolution of invoice disputes, billing queries, and misallocated receipts.
• Legal & Enforcement Escalation: Drafting and issuing formal Letters Before Action (LBA), preparing case files, and assisting with Small Claims Track court proceedings or High Court Enforcement (HCE) actions where required.

Deliverables

• Reduction in Debtor Days: Measurable decrease in the average time taken to collect payment on sales invoices.
• Improved Cash Recovery: Maximized collection rates on current, overdue, and dormant balances.
• Proactive Dispute Resolution: Early identification and clearance of customer queries to prevent delayed payments.
• Reduced Bad Debt Exposure: Escalation or recovery of high-risk accounts prior to insolvency, administration, or liquidation.

Skills Required

• ERP & Billing Software: Practical experience with platforms like NetSuite to monitor customer balances, manage invoice ledgers, and track account activity.
• CRM Integration: Expertise in using Salesforce or equivalent systems for logging communications, audit logs, and tracking client maintenance requests.
• Data & Spreadsheet Proficiency: Advanced Google Sheets or MS Excel skills (e.g., VLOOKUP, data filtering, pivot tables) for reporting, ledger analysis, and account mapping.
• Telephony & Call Tracking: Ability to use unified communication platforms (e.g., RingCentral) to log call volume, handle-times, and outreach stats efficiently.