Credit Controller

Role Overview

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Wynnstay Group is seeking an organised, proactive and customer-focused Credit Controller to join our Finance team and play a key role in supporting the financial strength and cash performance of the business.

Reporting to the Group Credit Manager, you will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding balances and helping to minimise credit risk across a diverse customer base. Working with both business customers and sole traders, you will build effective relationships, resolve account queries and take ownership of the credit control process from initial collection activity through to resolution.

This is an important role within a collaborative and supportive finance team, where attention to detail, commercial awareness and professional communication are highly valued. You will work closely with colleagues across Finance, Sales and Customer Services to support cash collection activities, maintain accurate account information and identify opportunities to improve processes and performance.

The role offers an excellent opportunity for an experienced Credit Controller who enjoys balancing customer relationships with sound commercial judgement and wants to contribute to a growing, values-led business.

Responsibilities Managing a portfolio of customer accounts and taking ownership of debt collection activities.

Ensuring outstanding balances are collected in a timely manner to support healthy cash flow and reduce debtor days.

Chasing overdue accounts through telephone, email and written communication using a professional and consistent approach.

Reviewing customer accounts and taking appropriate action to recover overdue debts.

Conducting credit checks and assessing customer creditworthiness in accordance with company policies and procedures.

Managing customer credit limits and undertaking regular account reviews to support effective risk management.

Maintaining accurate and up-to-date records of customer communications, collection activity and account actions.

Working closely with internal departments to investigate and resolve customer queries that may affect payment.

Negotiating repayment arrangements where appropriate while balancing customer needs with commercial considerations.

Producing aged debt reports and highlighting high-risk accounts, overdue balances and potential bad debt concerns.

Supporting wider Accounts Receivable activities, including payment allocation, account maintenance and customer account setup.

Monitoring trends and identifying opportunities to improve collection processes and credit management controls.

Building positive working relationships with customers and internal stakeholders to support effective debt recovery.

Contributing to agreed objectives and complying with company policies, procedures and financial controls.

What We're Looking For

Essential Proven experience in a Credit Control role, ideally with 2-5 years' experience.

Excellent communication and negotiation skills.

Strong attention to detail and a methodical approach to work.

Good problem-solving and decision-making skills.

Professional and confident telephone manner.

Ability to build and maintain effective working relationships with customers and colleagues.

Strong organisational skills, with the ability to manage multiple priorities effectively.

Ability to work independently whilst contributing positively as part of a wider team.

Resilience and confidence when handling challenging conversations and difficult situations.

Good IT skills and experience using finance systems and Microsoft Office applications.

Desirable

CICM, AAT or equivalent finance or credit management qualification.

Currently studying towards a CICM qualification or willingness to undertake professional development in credit management.

Experience working within a multi-site, retail, agricultural or commercial environment.

Knowledge of credit risk assessment and debtor management best practice.

Benefits Competitive salary.

Employee Assistance Programme with BUPA.

Company profit related pay scheme.

Life assurance of twice your salary following successful completion of probation.

25 days' annual leave plus UK bank holidays.

Employee discount at Wynnstay Stores.

Ongoing training and development opportunities, including professional qualification support where appropriate.

Opportunity to join a supportive, values-led organisation with a turnover of £613 million and over 900 colleagues nationwide.

Reporting To: Group Credit Manager

Ready to make an impact?

If you are an experienced Credit Controller who combines strong commercial awareness with excellent customer relationship skills, we'd love to hear from you. Join Wynnstay and help ensure robust credit management, healthy cash flow and strong financial performance across the Group.

If you share our values and want to be part of a business that works together to support people, communities and the future of farming, we welcome your application. If you require reasonable adjustments or would like further information, please contact