Credit Controller

Job Overview

Working in close co-operation with customer service and account teams, the role holder ensures that payments are collected timely, and all exceptions are resolved promptly and at source wherever possible.

The role holder owns the debtor’s ledger for their allocated customers and is responsible for ensuring that it is always maintained in an excellent condition.

The role holder also manages the credit risk of their allocated ledgers, dealing with credit limits and credit stops.

Key Duties and Responsibilities

Cash collection

• Resolving any queries and exceptions promptly, ensuring that our invoices are paid within terms.
• Root cause investigation on queries and exceptions and recommending actions to resolve at source.
• Providing copy invoices and proof of delivery to customers as required.
• Statement reconciliation. Identifying, categorising and resolving queries with large data volumes.
• Proactively and reactively contacting customers to ensure agreed terms are adhered to.
• Send reminder letters as appropriate.
• Recommending referring delinquent accounts to debt collection agencies.

Ledger maintenance

• Achieve Ledger Score (*) targets as agreed from time to time.
• Proactively monitor the status of the debtor’s ledger ensuring it is up to date and any open transactions are matched as far as possible.
• Send customer statements monthly.
• Issuing invoices and credits within allocated approval limits.
• Matching open items (credit notes, deductions etc.) on the ledger.
• Allocate payments by exception - if not covered by the cash allocation team.

Credit risk management

• Monitor customer payment behaviour and look out for any sign of change in credit risk.
• Performing credit checks and recommend credit limits as appropriate.
• Recommend credit holds as appropriate.
• Resolving credit holds, escalating when necessary (including collection of credit card payments for small customers).
• Proactively monitoring credit limits for reasonableness and adequacy and recommending changes.

Other

• Receive and deal with incoming customer calls in matters related to outstanding debt.
• Monitoring and uploading documents to supplier portals.
• Maintain excellent professional relationships with customers, customer service and sales departments.
• Assisting with new customer account setup.
• Ownership of the complete end to end process and decision making for the assigned workstream.

Knowledge/Skills Required

Essential

• 3 years credit control experience
• Experience with fast pace large volume invoicing
• Process and target driven.
• Tenacious and determined to succeed.
• Ability to work to and deliver on targets set.
• Ability to communicate effectively with customers and colleagues.
• Strong and confident computer skills with good experience of working with Excel.
• Attention to detail.
• Ability to provide excellent Customer Service.

Desirable

• CICM
• Previous experience in a fast-paced role including significant Credit Control responsibility.
• Experience in a modern ERP system.
• Experience in dealing with large number of invoicing accounts.
• Experience with EDI process and transmission.
• Experience working with supplier portals.

Life Working at Mi Hub

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

• Mi Time Policy (after training is complete)– minimum 3 days in the office, finish early on a Friday rota basis (3pm!) and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
• Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave - this is pro rated for part time employees.
• 3x death in service life insurance scheme should the worst happen in your employment with us.
• Celebrating Service, we offer long service awards to celebrate continued employment.
• EAP covering support for mental health and well-being.
• Employee Engagement (survey or Mi Forum) – We care for your opinions.
• Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
• We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Job Types: Full-time, Temporary, Fixed term contract

Pay: £28,200.00 per year

Benefits:

• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay
• Work from home

Application question(s):

• Can you reliably commute to the office location (Castle Donington) at least 3 days per week?

Experience:

• Credit Control: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG