Credit Controller

Credit Controller Position – North Wales

An exciting opportunity has become available for a Credit Controller to join our leading business based in Penrhyndeudraeth, Gwynedd, which serves a global market. We are seeking proactive and dedicated individuals who enjoy working collaboratively within a supportive team environment.

Main Responsibilities

• Reaching out to customers by phone and email to recover overdue payments.
• Meeting set KPIs to ensure timely collection of funds and achievement of targets.
• Developing strong client relationships to encourage prompt settlement of accounts within agreed deadlines.
• Communicating clearly with clients about the implications of late payments and ensuring adherence to payment agreements.
• Maintaining accurate and up-to-date records for all customer accounts.

Essential Skills

• Background in customer service.
• Outstanding communication abilities.
• Meticulous attention to detail.
• Strong organisational skills and the ability to manage priorities.
• Self-driven, enthusiastic, and capable of taking initiative, even in a fast-moving environment.
• Comfortable working both independently and as part of a team.
• Solid IT proficiency, especially with MS Excel and Word.
• Ability to address queries and calls efficiently and professionally, while working towards set objectives.
• Competence in handling challenging conversations with honesty and professionalism.

Remuneration and Benefits

• Annual salary: £24,786.00
• Eligibility for a bonus scheme
• Access to a health and wellbeing programme

Working Hours

Full Time - Monday to Friday, 9:00 to 17:00

Flexible working options are available, including agreed start and finish times, to support work-life balance for parents, carers, and colleagues with personal commitments.

We welcome conversations about flexible working and encourage candidates to discuss any preferred working pattern with us during the recruitment process.

Experience Required

• At least two years’ experience in customer service (required)
• Previous credit control experience is advantageous

Job Type: Full-time

Pay: £24,786.00 per year

Work Location: In person