Credit Controller

Overview
We are seeking a highly experienced and commercially minded Credit Controller to join our growing business within the fuel industry. This is a key role responsible for managing a high-value customer ledger within a fast-paced, high-turnover environment. You will take full ownership of the collections process, balancing effective debt recovery with the maintenance of strong customer relationships.

Key Responsibilities

• Take full ownership of a large, high-value customer ledger, ensuring timely and consistent cash collection
• Proactively chase outstanding debt via phone and email, demonstrating a confident and assertive approach
• Conduct thorough credit reviews for new and existing customers, assessing financial risk and setting appropriate credit limits
• Monitor aged debt and identify high-risk accounts, escalating where necessary to senior management
• Negotiate payment plans where required, protecting the company’s financial position
• Build and maintain strong working relationships with customers to support prompt payment and minimise disputes
• Work closely with the Sales team to resolve account queries and support commercial decision-making
• Liaise with credit insurers and brokers regarding insured limits, overdue debt reporting, and credit limit decisions
• Partner with the Head of Finance on credit risk strategy, including limit reviews and approvals
• Ensure all credit control activity is compliant with internal policies and relevant regulations
• Maintain accurate and up-to-date records of all communications and account activity

Skills & Experience Required

• Significant experience in a credit control role, ideally managing a high-value or complex ledger
• Strong background in credit risk assessment and making informed, commercially sound decisions
• Confident communicator with a professional and assertive telephone manner
• Proven ability to handle challenging conversations and deliver results
• Highly organised with excellent attention to detail
• Strong working knowledge of Microsoft Office, particularly Excel
• Ability to work independently and take ownership of the credit control function

Additional Information

• Monday to Friday, 8:30am – 5:30pm
• Office-based role in modern facilities
• Friendly, supportive, and high-performing team environment
• Own transport required due to location
• £30,000 - £38,000 pa DOE

Pay: £30,000.00-£38,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person