Credit Controller

Reputable Retail Organisation based in North Manchester require a credit control to join an established team.

As a Credit Controller, you will take responsibility for managing your own diverse portfolio of customer accounts within a dynamic shared service centre environment. Your day-to-day activities will involve proactively collecting outstanding debts, maintaining accurate records of all interactions, resolving queries efficiently, and escalating issues when required. You will also play an important part in onboarding

• Manage your own portfolio of customer accounts by ensuring outstanding debts are collected efficiently and in accordance with company policy and agreed payment terms.
• Maintain a proactive approach to debt collection activities to consistently meet or exceed cash collection targets set by the business.
• Keep meticulous records of all communications regarding chasing payments and tracking payment promises to ensure transparency and accountability.
• Resolve customer queries promptly and escalate issues when necessary to maintain positive client relationships and minimise overdue balances.
• Drive continuous improvement by actively reducing the number of days debts remain overdue through effective monitoring and follow-up.
• Oversee the setup of new customer accounts, including setting appropriate credit limits and controlling exposure to risk.
• Support colleagues by assisting with their workload during busy periods or absences, fostering a team-oriented environment.
• Build and nurture strong relationships with both customers and internal colleagues to facilitate smooth account management processes.
• Collaborate closely with operational teams across the wider group to ensure alignment on credit control objectives and best practices.
• Present updates and communicate effectively with key stakeholders, providing concise reports on account status and collection progress.

Key duties include:

• Demonstrated experience working within Credit Control or Accounts Receivable functions in a similar business environment is essential for success in this position.
• A strong working knowledge of Microsoft Office products is required, particularly advanced proficiency in Excel for data analysis and reporting purposes.
• Excellent analytical abilities combined with effective problem-solving skills enable you to identify issues quickly and implement practical solutions.
• Outstanding communication skills allow you to adapt your style according to different audiences within your customer base for maximum impact.
• Proven negotiation skills help you achieve favourable outcomes when discussing payment arrangements or resolving disputes with clients.

In return you will receive a competitive salary, flexible start and finish times and the potential to progress within the finance department

Click on the link to apply

Desired Skills and Experience Credit control

Debt chasing

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates