Credit Controller

Position Summary

Daikin Applied Service (DAPS) is a key part of the Daikin Group’s UK operations, delivering nationwide maintenance, repair, and lifecycle support for HVAC and chiller systems. With a strong presence in the facility management (FM) sector and a mobile engineering workforce, the business operates in a fast-paced, service-driven environment where operational efficiency and customer responsiveness are critical.

Within this context, effective financial control and cashflow management are essential. This role plays a central part in ensuring timely debt collection while managing the complexities of FM customer requirements, including invoicing accuracy and compliance.

Working closely with both customers and internal teams, the position focuses on resolving payment issues, improving cash collection, and supporting the overall effectiveness of the order-to-cash process.

Essential Functions & Duties

Credit Control & Debt Collection

· Proactively manage customer accounts to ensure prompt payment in line with company terms.

· Maintain regular contact with key FM customers to resolve disputes and secure payments.

· Negotiate effectively to overcome excuses and barriers to payment while maintaining positive customer relationships.

· Escalate persistent issues promptly to account managers recommending appropriate action e.g., account holds or legal escalation. Have general understanding of legal process for debt collection.

Facility Management (FM) Customer Engagement

· Understand and adhere to the specific invoicing and documentation rules required by FM companies (e.g., proof of work completion, purchase order matching, and site-level billing).

· Work closely with internal service delivery and administration teams to ensure all required documentation is accurate and submitted correctly before invoicing.

· Track and resolve invoice rejections or payment delays caused by missing or incorrect information.

Investigation and Analysis

· Investigate root causes of non-payment or rejected invoices to identify operational or process failures.

· Prepare regular reports summarizing common issues and collaborate with stakeholders to implement corrective actions.

· Monitor trends in customer payment behaviour to predict risks and improve cashflow forecasting.

Internal Collaboration

· Liaise with service coordinators, contract managers, and engineers to ensure invoices and support information conform to customer requirements and contract terms.

· Support continuous improvement of invoicing and credit control processes to minimize payment delays.

Reporting & Administration

· Maintain accurate records of all customer communications, disputes, and resolutions.

· Prepare aged debt reports and cash collection forecasts for management review.

· Support the month-end process by providing status updates on key accounts and outstanding balances.

· To ensure update system for any queries relating to delayed payments and liaise with the appropriate account manager and customers to ensure resolution

· Review credit reports from rating agency to access appropriateness of credit limits for existing and new customer.

· Negotiate insurance cover with credit insurance providers

Skills

· Assertive and goal-driven: Strong determination to achieve cash collection targets while maintaining professionalism.

· Analytical mindset: Ability to investigate and resolve root causes of payment issues logically.

· Negotiation & diplomacy: Skilled at handling challenging conversations tactfully to secure positive outcomes.

· Attention to detail: Meticulous in ensuring compliance with detailed FM customer requirements.

· Organisational skills: Capable of managing multiple customer accounts and priorities simultaneously.

· Collaborative approach: Works effectively across the organisation to ensure internal processes support timely billing and payment.

· Proven experience in credit control, ideally within a service-based or engineering industry (HVAC or FM sector preferred).

· An understanding of invoicing and payment processes for Facility Management companies.

· Experience with ERP or accounting systems (IFS, SAP, Microsoft Dynamis or similar).

· Competence in Excel and data analysis for debt tracking and reporting.

. Excellent written and verbal communication skills.

Pay: £36,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount
• Work from home

Education:

• GCSE or equivalent (required)

Work Location: Hybrid remote in Dartford DA2