Credit Controller (Wholesale/E-Commerce)

About the company:

Our client is a fast-growing, innovative organization in distribution and e-commerce, delivering seamless brand reach and efficient operations while fostering collaboration and continuous improvement.

Location: Dubai, UAE

Salary: 7000-10000 AED + Standard UAE Benefits

Accounts Receivable & Collections

• Manage and monitor customer accounts to ensure timely collection of invoices.
• Follow up with clients via email, phone, and visits to secure payments within agreed terms.
• Reconcile customer accounts regularly, identify discrepancies, and resolve issues promptly.
• Generate aging reports and escalate overdue accounts according to company policies.

Credit Assessment & Risk Management

• Evaluate new and existing customers’ creditworthiness using internal and external data.
• Recommend credit limits and payment terms in line with company risk guidelines.
• Review credit applications and obtain necessary approvals before onboarding customers.
• Secure insurance cover with credit insurance providers.
• Monitor high-risk accounts and flag potential issues to management.

Reporting & Documentation

• Prepare weekly and monthly receivables reports, collection updates, and risk assessments.
• Maintain accurate customer credit files, contracts, and payment records.
• Support month-end closing activities related to receivables.

Customer & Internal Coordination

• Collaborate with sales to resolve disputes, delayed payments, and credit issues.
• Coordinate with logistics and customer service on order release, delivery, and credit holds.
• Build and maintain strong professional relationships with key customers.

Desired Candidate Profile

• Highly organized, analytical, and confident communicator with strong negotiation skills.
• Solid understanding of credit control processes.
• Bachelor’s degree with 3–5 years of relevant experience, preferably in FMCG, wholesale, or online trading.
• Proficient in ERP systems and Excel.
• Ability to collaborate across departments and manage high-volume accounts.