Credit Manager

About The Chefs' Warehouse The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission: The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values: Curious & Creative Hungry For Food & Results Entrepreneurial Forward Thinking & Flexible Supportive (Of Peers & Chefs) Position Summary: The Accounts Receivable Credit Manager is responsible for managing customer credit risk, optimizing cash flow, minimizing bad debt exposure, and ensuring timely collection of outstanding receivables. This role partners closely with Sales, Customer Service, Finance, and senior leadership to balance revenue growth with prudent credit management practices.

What you’ll do: Under the direction of the Team Lead, the Accounts Receivable Credit Manager is responsible for a customer portfolio ranging from $10.0 - $50.0 million. Key tasks include:

• Monitor aging reports and key receivables metrics.
• Identify areas of credit risk within the portfolio and establish collections strategies that mitigate those risks
• Lead collection efforts on past-due accounts and resolve payment disputes.
• Coordinate escalation procedures for delinquent accounts.
• Reduce Days Sales Outstanding (DSO) and improve overall working capital performance.
• Partner with Sales and Customer Service to resolve billing, shipment, pricing, and deduction issues.
• Negotiate payment plans and settlements when appropriate.
• Maintain strong customer relationships while enforcing company credit policies.
• Fulfill ad-hoc customer requests
• Process ad-hoc customer payment requests
• Investigate and resolve payment discrepancies, including payment declines, with key stakeholders including external customers, sales, credit and cash application teams.
• Assist with special projects and other job-related duties as required.
• Provide weekly reporting to the Team Lead and senior management as needed.

About you:

• Bachelor’s degree preferred with a concentration in accounting and analysis or comparable work experience.
• Professional, Courteous and clear with internal and external customers.
• Experience in an accounting role with receivable responsibilities.
• Ability to utilize various ERP systems daily.
• Must possess proficient excel skills.
• Strong analytical skills with an understanding of business processes.
• Strong organizational skills and attention to detail.
• Ability to multitask and be flexible.
• Ability to meet deadlines, prioritize and manage workload.
• Ability to troubleshoot issues and resolve.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.