Credit Operations Associate

Role Overview:

We are looking for a detail-oriented professional to join our Credit Operations team. The role involves managing end-to-end deal processing, disbursements, repayment tracking, refinancing activities, statutory compliance, and borrower servicing. The ideal candidate should have a strong understanding of financial operations, excellent coordination skills, and the ability to ensure accuracy and timely execution of transactions.

Key Responsibilities:

1. Deal Processing & Disbursement

• Ensure accurate and timely processing of ID/NCD deals and related transactions.
• Manage processing fee clearances within defined turnaround times (TAT).
• Coordinate refinancing activities following credit approval, ensuring adherence to approved terms and internal policies.
• Ensure timely disbursement of funds in accordance with sanction conditions and approved documentation.

2. Repayment Monitoring & Risk Management

• Monitor repayment schedules and proactively follow up to ensure timely collections and minimize defaults.
• Coordinate with borrowers and internal stakeholders to resolve repayment-related issues.
• Identify potential delays or operational risks and take timely corrective action.

3. Borrower Relationship Management

• Build and maintain strong relationships with borrowers to ensure a positive customer experience.
• Act as the primary point of contact for operational and service-related queries.
• Handle borrower requests, including balance confirmations, No Objection Certificates (NOCs), and other operational documentation.

4. Compliance, Taxation & MIS

• Ensure accurate calculation and timely filing of Tax Deducted at Source (TDS) in accordance with applicable statutory requirements.
• Prepare and maintain monthly and quarterly MIS reports, ensuring accuracy and timely submission.
• Maintain proper transaction records and documentation for audits, internal reviews, and compliance requirements.

5. Stakeholder Coordination

• Work closely with Credit, Finance, Legal, and other internal teams to facilitate seamless transaction execution.
• Coordinate with external stakeholders to ensure timely resolution of operational and documentation-related matters.
• Ensure adherence to internal processes, policies, and applicable regulatory requirements.

Required Skills & Qualifications:

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related field.
• 1-3 years of experience in Credit Operations, Loan Operations, Financial Operations, NBFC Operations, or Lending Operations.
• Understanding of deal processing, disbursements, repayments, and transaction lifecycle management.
• Working knowledge of TDS, financial documentation, and MIS reporting.
• Proficiency in MS Excel and data management.
• Strong analytical, coordination, and problem-solving skills.
• Excellent communication and relationship management skills.
• High attention to detail, ownership, and ability to meet deadlines.

Preferred Experience

• Experience in a fintech, NBFC, lending platform, or financial services organization.
• Exposure to NCDs, debt instruments, refinancing, loan servicing, or credit-related transactions.
• Experience handling borrower queries, repayment tracking, NOCs, balance confirmations, and statutory compliance.

Key Competencies

Credit Operations | Deal Processing | Disbursement Management | Repayment Monitoring | Loan Servicing | TDS Compliance | MIS Reporting | Borrower Relationship Management | Financial Documentation | Stakeholder Coordination