Credit Services & Master Data Officer

Be part of the team behind one of Australia & New Zealand’s most loved food brands and help keep the customer and credit operations behind iconic brands running smoothly.

The Opportunity

We’re looking for an Order-to-Cash / Master Data Specialist to support customer onboarding, master data, credit services and claims across Australia and New Zealand. You’ll work closely with AU and NZ business stakeholders to keep customer information accurate, credit applications progressing, and requests and claims moving through the right processes.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ASW is my second home and family. They have opened a lot of opportunities for me.” - Underwriting Assistant, ASW Philippines.

What You’ll Do

• Manage customer master data and onboarding requests across AU and NZ.
• Process credit applications, review credit checks and escalate exceptions as needed.
• Triage shared inboxes and workflow tickets, ensuring requests are correctly routed and actioned.
• Support customer claims and disputes, tracking them through to resolution or escalation.
• Prepare and maintain reporting and dashboards for master data, onboarding and claims.
• Follow up with stakeholders on outstanding requests and ensure timely resolution.
• Maintain accurate records and follow credit policies, procedures and data requirements.
• Collaborate with the wider credit services team and AU/NZ business stakeholders.

Key Criteria

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related program.
• Minimum 2 years’ experience in credit management, customer master data, order-to-cash, in a shared services environment is a must.
• Relevant knowledge or exposure to credit-related functions, with customer master data experience also highly relevant.
• Strong attention to detail when reviewing requests, documentation and customer data.
• Excellent written and verbal communication skills, with confidence coordinating across multiple stakeholders.
• Experience working in a high-volume environment with competing priorities and deadlines.
• Strong organizational and time management skills, with the ability to prioritize workload independently.
• SAP experience is highly regarded, but experience with other ERP systems will also be considered.
• Intermediate to advanced Excel skills, including pivot tables, data reconciliation and reporting.

Work setup:

• Manila (BGC, Taguig): Australian business hours (6am to 3pm Manila time) with a hybrid set up of 1 day onsite in our BGC office and 4 days Work-From-Home.

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