Credit Support Officer

Ready to kick-start or grow your career in lending? As a Credit Support Officer, you'll work closely with our Credit team to keep applications moving, support brokers and customers, and ensure every deal progresses accurately and efficiently. It's a role where attention to detail, teamwork and great service make a real impact.

Why RedZed

At RedZed, we exist to champion Australia’s self employed, a community built on resilience, independence and ambition. Since 2006, we’ve supported more than 30,000 self employed Australians and we’re just getting started.

You’ll be joining a collaborative and engaged team of 140+ people based in our Melbourne HQ - think onsite badminton courts, weekly fitness classes, end of trip facilities and sweeping 26th floor views.

What You'll Be Doing

• Support the Credit Assessment team by reviewing and validating supporting documentation.
• Manage new credit applications, valuations and data entry across multiple systems.
• Verify income, financial information and supporting documents to ensure accuracy and completeness.
• Follow up with brokers, customers and third-party providers to obtain required information.
• Identify inconsistencies and help ensure applications meet company policies and compliance requirements.
• Work closely with internal teams and external stakeholders to keep deals progressing efficiently.
• Deliver a high standard of customer service throughout the application and assessment process.
• Help maintain assessment turnaround times by ensuring information is accurate, complete and actioned promptly.

About You

You’re organised, detail-focused and enjoy being the person who keeps things moving. With at least two years’ experience in administration or a similar support role, you’re confident reviewing documentation, managing competing priorities and working across different systems. You communicate clearly, build strong relationships and bring a customer-focused, team-oriented approach. An interest in mortgages, lending or credit assessment would be a bonus.

What’s in it for you

• Support and mentorship from industry leaders, with opportunities for further study in relevant fields.
• Many of our leaders have been promoted from within, we champion your development and career progression.
• Balanced hours, and “dress for your day” to support your lifestyle.
• Competitive salary, growth opportunities, and yes - a day off on your birthday!
• Enjoy a wellbeing-focused culture: fresh fruit, flu vaccinations, ergonomic desk assessments, and access to our wellness room.
• Take time to celebrate and give back with charity leave, regular social events, and team celebrations.
• Financial wellness perks including paid parental leave, salary sacrifice options, novated car leasing, and access to corporate discounts.