Crematorium Team Member

About the role

The Crematorium Team Member coordinates and delivers crematorium operations, including pick-ups and transfers. The role also delivers effective operation of Adelaide Cemeteries' cremators, processing removal of cremated remains which must be completed in accordance with Adelaide Cemeteries' Safe Operating Procedures. The Crematorium Team Member also contributes to the overall Evergreen services and hospitality programs by assisting with the presentation, set-up, and delivery of funeral services in our reflection rooms and lounges. This may include cleaning, grounds maintenance and other duties as required.

Key responsibilities

• Work effectively with the Crematorium Team Leader to assist in planning and coordinating cremator operations based on the number of transfers, services and cremations programmed for any specific day
• Efficient transfer of coffins and caskets from Funeral Directors premises to the Evergreen Crematorium, ensuring that respectful and professional service is maintained
• Receive and process coffins delivered to the crematorium and from the chapels following services
• Adhere to correct document checking procedures and escalate any queries to the Team Leader
• Ensure that coffins are stored correctly overnight and on weekends
• Ensure the safe, efficient, and effective operation of the cremators in line with established safe operating procedures including checking nameplate and identification requirements, removal of cremated remains from cremators prior to ash processing, and processing and preparation of cremated remains for collection
• Prepare sites for placement of ashes and perform retrievals of ashes as required
• Attend and facilitate ashes placements as required
• Establish and maintain effective working relationships with Funeral Directors and customers
• Efficient cleaning of buildings, facilities, and vehicles, and general maintenance, rubbish collection and security management of the Evergreen facility

About you

• Experience and willingness to operate light commercial vehicles with care and attention
• Proven experience and ability to perform, process and complete tasks both efficiently and effectively
• Proven experience in delivery of high-level customer services provision to members of the public
• Ability to communicate effectively and interact with co-workers, managers, and the public
• Ability to work independently to achieve results
• Experience and efficient use of MS Office Suite
• Ability to work in an environment dealing directly with the storage, processing and disposal of deceased remains
• Capability to operate crematorium equipment and undertake related physical work
• Flexibility to relieve and/or assist in other operational positions across sites
• Current Class C driver's license and ability to provide on-going Police Checks

About us

Adelaide Cemeteries fulfils a special role within our communities. At our heart, we provide essential services and information to help people navigate one of life's most significant and challenging events, death. Our Organizational Values express what Adelaide Cemeteries stands for, the way we present ourselves and our cemeteries, how we work together, make decisions and most importantly, how we treat our customers.