Crew Benefits Associate (CBA)

About the role

We are seeking a dedicated and detail-oriented Crew Benefits Associate (CBA) to join our dynamic team in Paranaque City, Metro Manila. This is a full-time position that plays a crucial role specifically within the Claims sector. As a CBA, you will be instrumental in processing, managing, and coordinating crew benefits claims, ensuring that our clients receive timely and accurate support. This role is essential to maintaining the high standards of service that we are known for, directly impacting client satisfaction and operational efficiency.

Key responsibilities

• Process and manage crew benefits claims from initial submission through to resolution
• Review claim documentation to ensure completeness and accuracy before submission for authorisation
• Liaise with crew members, employers, and relevant stakeholders to clarify claim details and gather additional information as required
• Maintain detailed and organised records of all claims, correspondence, and supporting documentation
• Monitor claim status and provide timely updates to stakeholders regarding progress and outcomes
• Identify and escalate complex or disputed claims to senior team members for guidance and resolution
• Ensure all claims are processed in compliance with relevant regulations, policy terms, and company procedures
• Assist with the preparation of reports on claims activity, trends, and performance metrics
• Support the broader benefits administration team with general administrative tasks and special projects as needed
• Communicate professionally with internal teams and external parties to resolve queries and discrepancies

What we're looking for

• High school diploma or equivalent, with additional qualifications in insurance, claims management, or a related field being advantageous
• Proven experience working in a claims processing or benefits administration role
• Strong proficiency with computer systems and claims management software; Google Suite expertise is essential
• Excellent attention to detail with the ability to accurately process documentation and identify discrepancies
• Outstanding organisational and time management skills, with the capability to manage multiple claims simultaneously
• Clear and professional communication skills, both written and verbal, to interact effectively with diverse stakeholders
• Knowledge of crew benefits, maritime insurance, or related industries would be highly valued
• A proactive approach to problem-solving and the ability to work independently whilst remaining a collaborative team member
• Commitment to confidentiality and adherence to data protection and privacy regulations
• Willingness to develop expertise in insurance and benefits administration through ongoing professional development

What we offer

We believe in creating a supportive and rewarding workplace where our team members can thrive. We offer competitive remuneration commensurate with experience and qualifications. Our comprehensive benefits package includes health and wellness support, professional development opportunities, and access to training programmes that will enhance your career progression. We foster a collaborative work environment that values innovation, integrity, and excellence. Work-life balance is important to us, and we support flexible working arrangements where possible to ensure our team members can maintain personal wellbeing whilst delivering exceptional service to our clients.

Apply now

If you are a detail-oriented professional with a passion for delivering excellent client service and are interested in building a career in the insurance and claims sector, we would love to hear from you. Please submit your curriculum vitae, a cover letter outlining your relevant experience, and any supporting documentation. We look forward to receiving your application.