Crew Member

JOB TITLE:

Crew Member

FLSA STATUS:

Non-Exempt

JOB STATUS:

Full Time or Part Time

LOCATION:

Site

REPORTS TO:

Site Manager or Assistant Site Manager (varies based on business need)

DIRECT/ INDIRECT REPORTS:

None

EFFECTIVE DATE:

6/1/2025

Position Overview

The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. This hands-on, versatile role requires flexibility and a team-first mindset. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer-facing sales and service needs. Whether vacuuming interiors, guiding vehicles into tunnels or rotating to assist at the kiosk, Crew Members wear many hats and serve as an essential part of daily site operations.

Essential Functions (Other Duties as Assigned)

Safely and effectively operate car wash equipment including front wash, back wash, and vacuum
Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor (CSA), ensuring consistent customer experience
Guide vehicles safely into and out of the tunnel, ensuing proper alignment and wash readiness
Perform vehicle inspections prior to entry to identify visible damage and prevent claims
Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance
Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options
Explain and promote wash packages, memberships, and current promotions as needed
Rotate between responsibilities (vacuum, tunnel, drying, kiosk, ) based on business needs and manager direction
Assist in opening and closing duties, including basic maintenance checks and site organization
Perform general site cleaning and upkeep sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Follow all safety standards, operational procedures, and company policies
Perform other duties as assigned to support the team and site performance

Education and Experience

High School Diploma or equivalent preferred, not required
Must be at least 16 years of age (or older where required by law or safety regulations)
Valid driver’s license preferred (may be required depending on location and responsibilities)
Previous experience in customer-facing or outdoor role preferred, not required
Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills and Abilities

Knowledge

Working knowledge of car wash operations and equipment functionality
Familiarity with membership programs and wash packages
Understanding of basic vehicle surfaces and proper cleaning techniques

Skills

Strong customer service skills with the ability to create joyful, memorable guest experiences
Effective verbal communication, especially when directing vehicles or addressing guest questions
Basic sales skills to support membership promotion and upselling when needed
Organizational and multitasking skills in a high-volume, outdoor work environment

Abilities

Ability to adapt quickly and shift between tasks based on operational needs
Ability to work both independently and as part of a team
Ability to stay alert and safety-focused while working around moving vehicles and machinery
Ability to follow directions, retain training, and work efficiently with minimal supervision
Ability to maintain a cheerful outlook and professional demeanor during high-traffic periods
Ability to work flexible hours, including evenings, weekends, and holidays

Physical Requirements

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Use of personal protective equipment (gloves, eyewear, etc.. ) as required
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly.

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf (http://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and https://www.e-verify.gov/sites/default/files/everify/posters/IER*RightToWorkPoster%20Eng*Es.pdf (http://www.e-verify.gov/sites/default/files/everify/posters/IER*RightToWorkPoster%20Eng*Es.pdf)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.