Crew Member/Shift Lead

SUMMARY OF RESPONSIBILITIES

Must be 16 years or older.

Crew members start at $12 plus tips

Shift leads start at $15 plus tips

Tips equate to an extra $2.50-$3/hr.

Immediate opportunities for advancement/increased pay based on performance.

At Tropical Smoothie Café, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit
of tropical fun! Our Crew Members are key to delivering on this promise which is driven by our four values:
Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are Smart, have Integrity, Drive,
and Enthusiasm, you would be a great Tropical Smoothie Café Crew Member.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using ‘Tropitude’ (Tropitude is our “mojo” and what makes

Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere.)

• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
• Prepares ingredients for our food and smoothies.
• Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Cafes’ standards.
• Uses our sanitation practices to handle and prepare food.
• Sets up and monitors food and smoothie work stations.
• Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the cafe.
• Follows the steps to operate the register including taking customer orders, accurately handling cash, and

being responsible for the drawer.

• Follows all safety and security policies set by the brand.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice, or taking out

trash.

• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between four and eight hours, but this may vary.
• Crew Members can expect to have some early mornings, late evenings, weekend, and/or holiday

hours.

• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast paced, upbeat environment with no fryers!

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