Crew Scheduling

Job Position Summary: To Support the Crew Movements by booking their Hotels, Air Tickets, Transport in 24 by 7 Shifts including Night Shifts.

Key Responsibilities:

Crew Hotel Bookings:

• Identify the hotel room requirements for the crew on duty.
• Send the hotel bookings mail to the hotels with details of the crew.
• Coordinate with hotels to get confirmation of the bookings sent.
• Inform the booking confirmation number to the crew via email.
• Coordinate with crew scheduling for any last-minute hotel booking due to IROPS.
• Maintain a tracker for hotel bookings done on a real time basis to ensure no bookings are missed.
• Send a timely compliance statement to the Manager pertaining to confirmed crews hotel bookings as per the requirement.
• Receive calls from the crew regarding hotel booking and provide adequate information as required.

Crew Transport Bookings:

• Identify the transport needs of the crew from various stakeholders in crew scheduling.

• Send templated transport requirement mails to transport vendors.

• Coordinate for the confirmation from the transport vendors regarding the requested transport.

• Receive calls from the crew regarding transport and provide adequate information as required.

Ticket Booking for Crew Duty Travel on Akasa Flights:

• Identify the crew duty travel ticket requirement from crew manager system.
• Create the PNR on Navitaire system.
• Send the booking created to the crew on email.
• Coordinate with the crew scheduling SOD for last minute travel requirement.
• Coordinate with RM Support to block the seats for the traveling crew.
• Receive calls from the crew regarding PNR bookings and provide adequate information as required.

Other Airline (OAL) Ticket Bookings for Crew Duty Travel:

• Identify the crew duty travel ticket requirement from crew manager system.
• Take approval from the Managers regarding the OAL ticket prices.
• Create bookings using clear trip or MMT portals.
• Send the booking created to the crew on email.
• Coordinate with the crew scheduling SOD for last minute travel requirement.
• Receive calls from the crew regarding OAL bookings and provide adequate information as required.

Airport Lounge Bookings for Crew Duty Travel:

• Identify the Airport Lounge requirement for crew duty travel from crew manager system.
• Create bookings using Dream folks portal or through Airport Services at respective stations.
• Send the Lounge booking created to the crew on email.
• Coordinate with the crew scheduling SOD for last minute Lounge requirement.
• Receive calls from the crew regarding Lounge bookings and provide adequate information as required.

Policy Adherence:

• Follow system policies, procedures, and checklists to maintain operational efficiency.

• Monitor systems to meet Standard Operating Procedures (SOPs), company policies, and regulatory rules.

Multitasking and Additional Duties:

• Multitask and handle additional responsibilities as assigned by the reporting Manager.

Desired Qualifications: Preferred Graduation in any stream. Command on MS Excel. Strong Time Management and Communication Skills.

Location - Akasa Air, Urmi Estate, Lower Parel. Mumbai - 400013

Employment type - Contractual