Crew Support Assistant - Reliever

Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.

If that sounds like the type of team you want to join, we can't wait to meet you!

A Little About Us

Höegh Autoliners is a global leader in Ro/Ro deep sea transportation services. The company owns and operates approx. 50 Pure Car and Truck Carriers (PCTCs) in global trade systems, making around 3 000 port calls yearly. Managed from a worldwide network of around 20 offices, our main customers are major manufacturers of new cars, heavy machinery and other rolling stock. Höegh Autoliners is also a leading carrier of second-hand vehicles.

A Lot About You

As a Crew Support Assistant, you will manage the end-to-end crew documentation requirements of assigned vessels while providing operational assistance across the fleet. You will coordinate crew changes, documentation, travel, regulatory processing, and records management to help seafarers deploy smoothly and on schedule.

Main Responsibilities

• Execute approved crew-change plans in line with vessel schedules and operational requirements.
• Monitor timelines, identify potential delays or issues, and escalate concerns promptly to the appropriate lead.
• Coordinate with Crew Operations, CQA, Crew Auxiliary, vessel Masters, liaison personnel, travel partners, and other stakeholders to confirm deployment readiness and address documentation gaps.
• Prepare and verify employment contracts, Flag State endorsements, visas, Certificates of Proficiency, Certificates of Competency, and other deployment documents.
• Arrange travel for embarking and disembarking seafarers, including itinerary alignment, booking requests, required approvals, OEC and ETPO details, and approved layover allowances.
• Complete final embarkation and dispatch checks covering travel documents, contracts, and certificates.
• Review off-signers’ records and onboard-processed contract extensions, promotion documents, and other employment documentation.
• Validate contract details for DMW processing and verify deployment and travel data before and after entry into the HR system.
• Monitor visa and regulatory requirements and coordinate timely, compliant processing for seafarers and joining supernumeraries.
• Maintain accurate, complete, and securely filed seafarer 201 records in accordance with company policy.
• Facilitate U.S. visa requirements, including appointment scheduling and applicant briefings.

Minimum Qualifications

• Completed any 4-year university/college degree

• Preferably with relevant experience in maritime crew documentation and processes

• Strong coordination, organization, and follow-through skills in a fast-paced operational environment.

• High attention to detail when reviewing contracts, travel arrangements, certificates, and regulatory documents.

  Note that this role is a fixed term role and only  for 8 months.

We believe that building and sustaining a diverse and inclusive environment for working and learning leads to a better workplace, better ideas and more inspiring conversations.