Crew Trainer

Position: Crew Trainer
Location: Hyderabad

Job Summary: As a Crew Trainer, you will be responsible for ensuring the quality onboarding, training, and performance of the Zingbus bus crew. Your primary goal is to create a pleasant and safe working
environment for bus crew, and assisting them with any needs they may have during their tenure with Zingbus.

Key Responsibilities:

1. Crew Onboarding and Training:

• Collecting, shortlisting, interviewing, and training the bus crew for Zingbus.
• Managing and revising the crew related SOPs and policies
• End to End management of Crew NPS.

2. Crew Performance

• Managing and maintaining the Crew Performance as per Zingbus standards.
• Making sure there are minimum to zero crew related complaints across all channels.
• Looking after Crew Call Quality and Behaviour rating.

3. Communication and Coordination:

• Managing and assigning the trips to Crew post training.
• Developing Channels for weekly Crew communications.
• Provide regular policy updates to Crew in case of any changes in policy.

Qualifications:

• Any Bachelor's degree.
• Outstanding communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Previous experience in onboarding and training blue collar workforce