Crises Response - Outreach Specialist

**Behavioral Health Outreach Specialist**

Summary Under supervision of the Outreach Supervisor, the Behavioral Health Outreach Specialist provides outreach to individuals facing behavioral, housing, financial, legal and social service challenges. Team members engage directly with people in crisis and responds with police, fire and EMS Personnel to deescalate situations and connect individuals to care instead of criminal justice actions. Work hours may include variable shifts, including nights, weekends, and holidays.

• ESSENTIAL FUNCTIONS** --*Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities* ***may*** *include, but are not limited to, the following****:***

Develops individualized care plans, coordinate with clinical providers and advocate for lasting solutions to promote dignity, safety and stability for those in need.

Respond to 911 calls involving individuals experiencing homelessness or behavioral health challenges when safety risks to responders are minimal

Engages individuals that are displaying behavioral health conditions such as intoxication, or crisis behaviors; assess safety and stabilization needs.

Responds to service requests from police, fire, EMS, other first responders, or community members; provide alternative to arrest or hospitalization by linking individuals to appropriate services.

Builds and maintain strong working relationships with local service providers, including behavioral health treatment centers, crisis services, housing and veteran's programs, and justice partners.

Serves as a liaison among city departments, community organizations, and service networks to enhance collaborative community response.

Prepares detailed reports, correspondence, and data tracking related to outreach and case management activities.

Provides education and training to first responders and community groups on behavioral health conditions and engagement strategies.