Crisis Intervention Specialist

Essential Responsibilities

• Conduct regular tours of the shelter using TrackTik system to ensure safety and wellbeing of clients and respond promptly to any safety or security concerns.
• Respond to crises by using de-escalation and appropriate interventions to support effective crisis prevention and resolution within the shelter while coordinating with community partners—including APD, MCOT, AFD, and EMS—when needed, and providing on-the-ground support.
• Monitor the shelter entrance to verify current residents, greet visitors, and provide clear navigation and support to ensure safe and appropriate access to the facility.
• Proactively engage with clients on a regular basis to build rapport and relationships.
• Conduct inspections of living spaces within the shelter to identify and address potential health and safety related concerns.
• Monitor and support appropriate documentation of incident reports, health & safety checks, emergency preparedness drills, wellness checks, facility checks, and promptly enter into Tracktik system.
• Collaborate closely with other organizational departments and service providers to share information and coordinate support
• Provide brief, solution focused navigation support to non TOOF clients who present at the shelter, ensuring they receive appropriate guidance.
• Participate and attend team meetings.
• Perform other related duties as requested

Supervisor:

Crisis Intervention Specialist, Team Lead

Employment Status and Schedule

Full-Time, 40 hours/week

1st Shift: Friday – Sunday 7am – 3pm

Shift differential of +10% compensation for hours worked between 7pm-7am weekdays, Saturdays and Sundays

Location

Onsite: Esperanza Community, 760 Bastrop Hwy SB, Austin, Tx 78741

Benefits offered to Full-Time Employees

Medical, Dental, Vision

Group Term Life (employer paid), Life Insurance Buy Up, Short and Long Term Disability, Critical Illness, Accidental

Flexible Spending Account

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Paid Parental Leave

Paid training and professional development opportunities

401K Plan

TOOF is an Equal Opportunity Employer committed to embracing diversity. The essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. Our organization is a fair chance hiring employer. Once a conditional offer of employment has been made to an applicant, the applicant will be subject to a background check/investigation in accordance with the federal, state, or local compliance.

Minimum Qualifications and Skills

• Requires constant walking and standing and exposure to outside elements
• Strong verbal, written and interpersonal communication skills
• High professional standards and dedication to the organization’s mission, vision & values.
• Ability to maintain professional boundaries and engagement skills with a challenging population in nontraditional work environments
• Reliable transportation and attendance

Preferred Qualifications & Skills

• High School diploma or equivalent
• Valid Driver’s License and ability to be insured by our carrier
• Competent technology skills, including experience with Microsoft Suite
• Experience working with individuals who are homeless and/or at risk of homelessness, and familiarity with the nuanced sub-cultures shared by people who have experienced chronic homelessness
• Bilingual in Spanish or ASL

Physical Demand Description

• Occasionally may perform general physical activities
• Outdoors, exposed to all weather conditions
• Weight lifting requirement of 35lbs

The Crisis Intervention Specialist (CIS) ensures a safe and supportive shelter environment by conducting regular safety tours, monitoring the entrance of the shelter, and performing health and safety checks across site. They respond to crises using de‑escalation and provide on‑the‑ground support during emergencies. CIS spend substantial amounts of time outside and must be comfortable working in varying weather conditions.