Crisis Intervention Specialist

Overview

We are seeking a compassionate and dedicated Crisis Intervention Specialist to join our team. In this role, you will provide immediate support and intervention to individuals experiencing mental health crises, emotional distress, or urgent safety concerns. The ideal candidate is committed to making a positive impact by offering empathetic assistance and connecting individuals with appropriate resources. This position is suitable for candidates with 0-1 year of experience, eager to develop skills in crisis response and mental health support.

Responsibilities

• Respond promptly to crisis calls, texts, or in-person situations to assess the immediate needs of individuals in distress.
• Provide empathetic listening and emotional support to individuals experiencing mental health emergencies or emotional crises.
• Conduct risk assessments to determine the level of danger and prioritize intervention strategies accordingly.
• Develop safety plans and collaborate with clients to identify coping mechanisms and resources.
• Connect individuals with community services, mental health providers, or emergency services as needed.
• Document interactions accurately and maintain confidentiality in accordance with organizational policies.
• Participate in ongoing training to stay current on crisis intervention techniques and best practices.
• Work collaboratively with team members and external agencies to ensure comprehensive support for clients.

Requirements

• Prior experience in crisis intervention, mental health support, social services, or related fields is preferred but not required; candidates with 0-1 year of experience are encouraged to apply.
• Strong communication skills with the ability to remain calm and composed under pressure.
• Demonstrated empathy, active listening skills, and cultural sensitivity.
• Ability to assess situations quickly and make sound decisions in high-stress environments.
• Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
• Commitment to confidentiality and ethical standards in handling sensitive information.

This role offers an opportunity to develop meaningful skills in crisis management while making a tangible difference in people's lives. If you are passionate about supporting others during their most vulnerable moments, we encourage you to apply.

Pay: $15.00 - $18.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Work Location: In person