Crisis Response Advocate

Status:

Full-time, non-exempt

Reports to:

Community Advocacy Manager

Location: Twin Cities

Salary: $23 to $24 per hour, depending on experience

About Us

Esperanza United mobilizes Latinas and Latine communities to end domestic violence, sexual assault, dating violence, and stalking. Founded in 1982 as an emergency shelter in St. Paul, Minnesota, we continue to ground our local and national work in community strengths, lived experience, and collective wisdom.

Join us for the Opportunity

As a Crisis Response Advocate, you will help survivors and their children identify options, strengthen safety, and connect with resources that support their goals.

Working Monday through Friday from 12:00 p.m. to 8:00 p.m., you will provide bilingual crisis-line coverage, in-person advocacy, safety planning, resource navigation, and direct support to community participants.

You will collaborate with colleagues and community partners to ensure responsive services across the Crisis Line, Refugio residential shelter, and other Family Advocacy initiatives.

What You’ll Do

• Crisis Line Support: Answer 24-hour bilingual crisis and business calls, offering trauma-informed intervention and supportive listening.
• Direct Advocacy & Response: Provide in-person crisis response, safety planning, and advocacy at hospitals, law enforcement agencies, and courts.
• Court & Legal Assistance: Help survivors file Orders of Protection and accompany them to legal hearings or appointments as needed. [1, 2, 3]
• Community Navigation: Connect families to vital resources including housing, medical care, public benefits, and immigration relief.
• System Intervention: Advocate directly on behalf of survivors with police, medical professionals, and other community partners.
• Documentation & Training: Maintain accurate, timely records and participate in ongoing professional development and team training.

What You’ll Bring

Education and Experience

• High school diploma, GED, or an equivalent combination of education and experience.
• Two or more years of advocacy or related experience supporting survivors is preferred.

Skills and Abilities

• Strong written, verbal, and interpersonal communication in Spanish and English.
• Familiarity with Latine communities in the Twin Cities and the ability to provide culturally responsive support to individuals and families.
• Knowledge of domestic violence dynamics is preferred.
• Ability to listen attentively, navigate conflict, and make sound decisions independently.
• Ability to organize multiple priorities and meet deadlines in a dynamic environment.
• Comfort using computers and other technology to communicate, document services, and complete work.
• Reliable transportation, a valid driver’s license, and adequate automobile insurance for participant transportation and travel to meetings, events, and service locations.

Compensation, Benefits Overview

• Base salary range: $23-$24 per hour, depending on experience
• Comprehensive healthcare: Full medical, dental, and vision insurance coverage
• Paid time off: Generous paid vacation leave, sick leave, and organization-observed holiday programs
• Retirement investment options: Esperanza United is invested in your long-term financial health. We offer a competitive 403(b) retirement savings plan with both pre-tax and Roth contribution options, allowing you to customize your investment approach to match your personal financial goals.

Our Workplace

Esperanza United is committed to a diverse, equitable, and inclusive workplace. We do not discriminate on the basis of race, color, religion, creed, national origin, sex, age, disability, marital status, sexual orientation, gender identity, language, place of residence, political affiliation, veteran status, status with regard to public assistance, or any other status protected by local, state, or federal law.

The above statements are not intended to encompass all functions and qualifications of this position; rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this job description.

Grant-funded position: Funding is currently secured through September 2027. Continued employment beyond that date will depend on the availability of additional grant funding.

What You’ll Bring

Education and Experience

• High school diploma, GED, or an equivalent combination of education and experience.
• Two or more years of advocacy or related experience supporting survivors is preferred.

Skills and Abilities

• Strong written, verbal, and interpersonal communication in Spanish and English.
• Familiarity with Latine communities in the Twin Cities and the ability to provide culturally responsive support to individuals and families.
• Knowledge of domestic violence dynamics is preferred.
• Ability to listen attentively, navigate conflict, and make sound decisions independently.
• Ability to organize multiple priorities and meet deadlines in a dynamic environment.
• Comfort using computers and other technology to communicate, document services, and complete work.
• Reliable transportation, a valid driver’s license, and adequate automobile insurance for participant transportation and travel to meetings, events, and service locations.

As a Crisis Response Advocate, you will help survivors and their children identify options, strengthen safety, and connect with resources that support their goals.

Working Monday through Friday from 12:00 p.m. to 8:00 p.m., you will provide bilingual crisis-line coverage, in-person advocacy, safety planning, resource navigation, and direct support to community participants.

You will collaborate with colleagues and community partners to ensure responsive services across the Crisis Line, Refugio residential shelter, and other Family Advocacy initiatives.