Crisis Support Coordinator

Overview

We are seeking a compassionate and dedicated Crisis Support Coordinator to join the Chatham-Kent Victim Services team. This vital role involves providing immediate assistance and ongoing support to individuals experiencing crises, with a focus on ensuring safety, stability, and access to resources. This position offers an opportunity to make a meaningful difference in the lives of those in need while working within a supportive and collaborative environment.

Education

• Social Service Worker diploma or equivalent
• A Bachelor's degree alongside relevant experience will also be considered

Responsibilities

• Respond promptly to crisis calls and provide immediate emotional support and guidance
• Provide case management to clients
• Assess the needs of individuals in crisis and develop appropriate intervention plans
• Coordinate with community resources, mental health services, and emergency responders as needed
• Maintain detailed documentation of interactions, assessments, and follow-up actions
• Provide ongoing support and follow-up to ensure safety and stability for clients
• Collaborate with team members to develop and implement crisis intervention strategies
• Educate clients and their families about available resources and coping mechanisms
• Maintain confidentiality and adhere to all organizational policies and procedures

Skills

• Strong interpersonal and communication skills, with the ability to remain calm under pressure
• Empathy, patience, and active listening skills essential for effective crisis intervention
• Ability to assess situations quickly and make sound decisions in high-stress environments
• Knowledge of community resources related to mental health, social services, and child welfare
• Ability to work collaboratively within a team-oriented environment
• Flexibility to adapt to changing circumstances and client needs

The position will remain posted until filled.

Accommodations are available throughout the recruitment process for applicants with disabilities. Please let us know in advance if you require accommodation. Bilingualism (English/French) is considered a strong asset.

Pay: From $24.29 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person