Critical Facilities Operations Specialist

We are looking for a Critical Facilities Operations Specialist to support 24/7 operations and maintenance of critical facility infrastructure. The role will be responsible for monitoring, operating, troubleshooting, and coordinating maintenance activities across various electrical, mechanical, and building systems.

Candidates from Data Center, Critical Facilities, Facility Operations, M&E Operations, Utilities, Industrial Facilities, or other similar 24/7 operational environments are welcome to apply. Direct data center experience is preferred, but candidates with relevant critical facility experience will also be considered.

Key Responsibilities:

• Work on a rotating shift basis to support 24/7 onsite operations and ensure continuous availability of critical facility systems.
• Monitor facility systems and equipment through BMS and other monitoring platforms.
• Monitor and operate critical electrical and mechanical systems, including UPS, PDU, generators, electrical distribution systems, cooling/HVAC systems, chillers, fire protection systems, and related equipment.
• Perform first-level troubleshooting and hands-on support for electrical and mechanical equipment.
• Respond to equipment alarms, operational incidents, facility issues, and service requests in a timely manner.
• Act as the first point of response for onsite operational incidents and escalate issues to the relevant team when required.
• Perform basic inspection, troubleshooting, and ad-hoc repair of M&E and facility equipment.
• Coordinate and support preventive and corrective maintenance activities while minimizing disruption to ongoing operations.
• Coordinate and supervise contractors and vendors performing maintenance, repair, inspection, and other onsite activities.
• Support Permit-to-Work (PTW) processes and ensure contractors comply with safety procedures and site requirements.
• Monitor contractor activities and ensure maintenance work is carried out according to agreed procedures and schedules.
• Maintain accurate records of incidents, maintenance activities, equipment status, service requests, and other operational activities through the relevant ticketing or reporting system.
• Prepare daily, incident, maintenance, and operational reports when required.
• Support the implementation and improvement of Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).
• Ensure compliance with facility safety, security, operational, and emergency procedures.
• Support equipment inventory, spare parts management, and basic procurement activities.
• Assist with basic network/cabling-related activities and troubleshooting when required.
• Coordinate with internal teams, customers, contractors, and vendors to ensure smooth facility operations.
• Perform other operational duties as assigned by the management.

Requirements:

• Diploma or degree in Electrical Engineering, Mechanical Engineering, Facilities Engineering, Building Services, M&E, or related technical fields.
• Minimum 2–3 years of relevant experience in Data Center, Critical Facilities, Facility Operations, M&E Operations, Utilities, Industrial Facilities, or similar environments.
• Experience working in a 24/7 operational or rotating shift environment is preferred.
• Good understanding of electrical and mechanical facility systems.
• Familiarity with critical equipment such as UPS, PDU, generators, electrical distribution, HVAC, chillers, cooling systems, BMS, fire protection systems, or similar critical infrastructure.
• Experience in equipment monitoring, troubleshooting, preventive maintenance, and/or corrective maintenance.
• Candidates from Critical Facility, Facility Operations, M&E, Utility, Plant Engineering, or similar backgrounds are encouraged to apply.
• Data center experience is an advantage but not mandatory for candidates with relevant critical facility experience.
• Able to work on rotating shifts and provide additional operational coverage when required.
• Able to respond to operational incidents and work effectively under pressure in a fast-paced environment.
• Good communication and coordination skills, particularly when working with contractors, vendors, and internal stakeholders.
• Team player with a strong sense of responsibility, attention to detail, and safety awareness.

Relevant Backgrounds:
Data Center Operations | Critical Facilities | Facility Operations | M&E Operations | Utilities | Plant Engineering | Building Services | Electrical & Mechanical Facilities | Industrial Facilities