CRM Account Manager

CRM Account Manager

Position Snapshot

Location: Meycauayan, Bulacan
Company: Nestlé Business Solutions AOA, Inc. 
Full-time / Night Shift

JOB DESCRIPTION

The main purpose of the CRM account is to facilitate effective communication between a Business Category and operational teams, drive the progress of CRM projects, and capture forecasts to support the efficient setup of workflows. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the point of escalation for any issues or risks regarding NBS CRM Services. This person will also identify opportunities for improvement, liaise with Business Category Global Team, and inform them on NBS services available while supporting their activation.

This role requires:

·       Experience on project management

·       Knowledge of CRM tools and technology, preferral on SalesForce Marketing Cloud

·       Experience in a global or multi-market environment

·       Knowledge of marketing and branding principles

·       Experience in change management

·       Leadership experience, collaborating with stakeholders in a leadership capacity

·       Experience in training and development

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

·       Understanding of best practices of CRM tools and solutions, digital marketing, and data-driven marketing strongly preferred,

·       Demonstrating accuracy and thoroughness; looking for ways to improve and promote quality,

·       Ability to deal with frequent changes, delays, or unexpected events,

·       Ability to quickly learn new technologies and working methods,

·       Comfortable working in a deadline-driven environment,

·       Problem-solving skills

·       Cross-functional collaboration

·       Strong verbal and written communication skills, people oriented, previous experience in leading people/teams.

·       Proficiency in English is required (spoken and written).

·       Willing to join a multicultural environment;