CRM Admin ( Database Manager)

Job Title: Database Manager- CRM Admin

Company: Arihant Publications India Ltd.
Location: Sector 67, Noida

Key Responsibilities

• Manage and maintain customer/partner data in Zoho CRM.
• Create and maintain CRM modules, fields, tags, pipelines and records.
• Import,clean,validate and update large databases.
• Identify and remove duplicate, incomplete and outdated records.
• Maintain accurate information such as name, phone number, WhatsApp status, school name, subject, class, board, city, last interaction and purchase information.
• Create customer segments and maintain accurate contact information.
• Manage lead allocation and reassignment among team members.
• Maintain activity history, follow-up dates and contact status in CRM.
• Prepare regular MIS and CRM reports related to database health, active/inactive contacts, lead status and team activity.
• Coordinate with telecalling, sales, marketing and relationship teams for database updates.
• Support CRM integrations and database automation.
• Ensure regular database verification and data accuracy.