CRM Administrator

Who you are

• HubSpot Administration – Hands-on experience administering a CRM platform (HubSpot preferred), including user permissions, teams, and access controls
• Data Quality & Deduplication – Confident auditing, cleaning, and deduplicating CRM data at scale, with an eye for compliance
• Process Documentation – Able to write clear, easy-to-follow documentation that keeps admin processes consistent across a growing team
• Systems Troubleshooting – Comfortable diagnosing data flow and connectivity issues between HubSpot and other connected systems
• Attention to Detail – Meticulous approach to data and process, spotting inconsistencies before they become problems
• Clear Communicator – Explains technical CRM concepts simply, and works well with non-technical teams

What the job involves

• We're hiring a part-time CRM Admin to take day-to-day ownership of HubSpot administration at Zinc. You'll be the go-to person for user access, permissions, and data quality — keeping our CRM clean, secure, and running smoothly as the business scales
• You'll work closely with the Operations team to document best practice and support teams across the business with routine data tasks and troubleshooting
• Reporting To: Jaredd Jose
• Administering HubSpot – Act as the day-to-day administrator for HubSpot CRM, managing user administration, permissions, teams and access controls
• Guarding data quality – Monitor, audit, and improve data quality through regular reviews, deduplication, and compliance controls
• Staying ahead of the game – Keep on top of CRM product updates, identifying any that may have a business use case here at Zinc
• Documenting for consistency – Document administrative processes and promote consistent, compliant system usage across the business, especially for admins
• Supporting data tasks – Assist with data imports, exports, and other routine data tasks
• Troubleshooting connections – Help troubleshoot data flow and connectivity issues between HubSpot and connected systems

The application process

• Stage 1: Video Exchange 📽️
• Stage 2: Talent Discovery Call ✨
• Stage 3: Google Meets Interview 💻
• Stage 4: Final In-Person Interview 🧍‍♀️🧍‍♂️
• Stage 5: Hired

Benefits

• 24 days holiday + Bank Holidays + your birthday off
• Apple laptop and latest tech gear for your home workstation
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company Retreat
• Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching