CRM - AGM/DGM

Role & responsibilities

• Respond promptly and professionally to customer inquiries through email, WhatsApp, and phone calls to ensure customer satisfaction.
• Provide accurate, detailed responses to client queries, maintaining transparency and trust in all communications.
• Update clients regularly on the progress and status of their properties, keeping them informed of any developments.
• Manage and resolve customer issues efficiently, ensuring a high level of client satisfaction and loyalty.
• Handle ATS registrations with precision and ensure documentation accuracy throughout the process.
• Maintain in-depth knowledge of agreements to sell, sale deeds, and registration processes.
• Collaborate with the accounts department to communicate GST information and raise demands as necessary.
• Ensure all transactions comply with RERA (Real Estate Regulatory Authority) regulations, staying informed on the latest legal and regulatory developments.
• Manage payment collection efficiently, ensuring a smooth and secure process for all financial transactions.
• Calculate interest on delayed payments and ensure that financial implications are communicated effectively to clients.
• Coordinate with the accounts team to streamline financial operations and ensure timely processing of client payments.
• Maintain clear, professional, and consistent communication with clients, ensuring clarity on all aspects of the property transactions.
• Provide regular reports and updates to the management team, offering insights into customer engagement and feedback.
• Maintain confidentiality and handle sensitive information professionally to safeguard client relationships.
• Remain up-to-date with RERA regulations, implementing compliant practices within customer interactions and property transactions.
• Address any regulatory issues promptly, ensuring the companys adherence to industry standards and laws.
• Conduct periodic audits and checks to verify compliance with all legal and regulatory standards.
• Utilize expertise in client engagement to determine optimal times for raising demands, balancing market trends and customer needs.
• Present properties effectively, particularly in high-demand areas, ensuring positive customer experiences.
• Foster long-term client relationships by understanding their preferences and providing personalized experiences aligned with their expectations.
• Proficiently use Far vision and 4QT or similar real estate management software for managing client interactions, transaction details, and tracking customer feedback.
• Maintain accurate records of client information, payment schedules, and correspondence within the system for streamlined operations.

Preferred candidate profile

1. Customer Interaction

2. Technical Know-how

3. Communication

4. Compliance and Regulation

5. Client Engagement

6.Software utilization

Interested candidates can share their updated CV for consideration.

9836226698

HR -Lina Mitra