CRM & IT Systems Executive – Bitrix24

CRM & IT Systems Executive – Bitrix24

Company: Habico Properties
Location: Dubai, UAE
Employment Type: Full-time

Job Summary

Habico Properties is looking for a hands-on CRM & IT Systems Executive with strong Bitrix24 experience to manage our CRM environment, system administration, IT support, user access, telecom, devices, software, and day-to-day technical operations.

The ideal candidate should be confident working independently, troubleshooting system issues, improving CRM workflows, managing lead distribution, and supporting employees across all company systems.

Key ResponsibilitiesBitrix24 CRM Management

• Manage and maintain Bitrix24 CRM on a daily basis
• Configure CRM pipelines, stages, workflows and automations
• Create and maintain lead distribution and routing rules
• Monitor lead allocation, assignment and CRM accuracy
• Modify CRM processes based on operational requirements
• Troubleshoot CRM and Bitrix24 system issues
• Perform backend configuration and system changes
• Support API integrations, automation and basic coding/customization
• Create dashboards, reports and CRM tracking requirements
• Conduct CRM audits for duplicate leads, inactive leads, incorrect stages and user errors
• Maintain CRM documentation and system change logs
• Coordinate with Bitrix24 support or external developers when required

Employee Onboarding & Offboarding

• Create Bitrix24 accounts for new employees and agents
• Create Zoho email accounts and other required system access
• Configure user roles, permissions and access levels
• Create and maintain CRM user profiles
• Arrange SIM/eSIM activation
• Support CRM and system onboarding for new employees
• Deactivate all system access immediately when employees leave
• Disable email, CRM and other company accounts
• Cancel or transfer SIM/eSIM numbers
• Recover or deactivate company WhatsApp Business accounts
• Ensure all company assets are collected during offboarding

IT Support & Systems Administration

• Provide day-to-day IT support to employees
• Troubleshoot laptops, desktops, printers, software and system issues
• Install and maintain company software
• Manage system accounts, permissions and user access
• Maintain internal IT documentation and SOPs
• Support attendance and employee tracking systems
• Assist with client handover-related system requirements

Asset, SIM & Telecom Management

• Maintain inventory of laptops, desktops, phones, SIM cards and other IT assets
• Track assets assigned to employees
• Manage SIM and eSIM allocation
• Replace, transfer or cancel SIM cards when required
• Coordinate Etisalat and DU internet services
• Manage internet installations, activations, transfers and renewals
• Follow up and escalate unresolved telecom issues
• Coordinate device repairs and replacements

Software & License Management

• Maintain records of company software subscriptions and licenses
• Track Bitrix24, Zoho, antivirus and other system renewals
• Inform Finance of upcoming renewals
• Cancel or downgrade unused licenses
• Maintain accurate user access and software records

Backup, Security & Data Management

• Maintain regular backups for critical systems and company files
• Support backup restoration testing
• Assist with system recovery in case of data loss or system failure
• Manage company shared drives and folder access
• Ensure company files are stored securely and centrally
• Maintain secure password and admin-access practices
• Ensure 2FA is enabled on key company systems
• Support phishing and cybersecurity awareness
• Maintain secure company Wi-Fi and device access
• Conduct regular access reviews
• Maintain confidentiality and data security standards

Requirements

• Strong hands-on experience with Bitrix24
• Good understanding of CRM workflows, automation and lead management
• Ability to configure and customize Bitrix24 independently
• Experience with lead routing and distribution
• Understanding of APIs, integrations and basic coding
• Experience with IT administration and user management
• Knowledge of Zoho Mail or similar business email platforms
• Experience managing laptops, devices, SIM cards and software licenses
• Strong troubleshooting and problem-solving skills
• Strong documentation and organizational skills
• Ability to work independently and take ownership
• Practical and solution-focused approach

Important

Candidates should be able to demonstrate previous Bitrix24 work during the interview, including examples of:

• CRM workflows
• Automation
• Lead distribution
• CRM customization
• System improvements

Location: Dubai, UAE
Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person