CRM & Systems Specialist

We are seeking a motivated, organised and systems-focused person to join our team in Toowoomba as a CRM & Systems Specialist.

This is a varied role combining CRM management, workflow improvement, automation and internal sales administration across our Trimble and Precision Planting businesses.

A key part of the role will be becoming our internal CRM and systems expert — understanding how information moves through the business, identifying where processes can be improved, and helping build and maintain the workflows, automation and systems that make our sales and administration teams more efficient.

You will work closely with management and the sales team to ensure the CRM is being used effectively and that the systems behind our sales processes are working as they should.

What You'll Do

• Manage and maintain our CRM and related business systems.
• Support staff with CRM processes, troubleshooting and training.
• Maintain accurate customer, lead and opportunity information.
• Build and maintain CRM workflows, automation, notifications and approvals.
• Identify repetitive tasks and find ways to automate them.
• Help connect information between CRM and third party platforms.
• Create and maintain reports, dashboards and sales pipelines.
• Investigate and resolve system and workflow issues.
• Help improve internal sales and administration processes.
• Assist with sales orders, purchase orders and other sales documentation.
• Work with management and the sales team on system improvement projects.
• Document processes and workflows so the team knows how things work.

About You

We are looking for someone who loves systems and technology, enjoys solving problems and naturally looks for ways to make things work better.

You need to be comfortable getting into a system, understanding how it works, working out why something isn't happening and finding a better way to make it happen.

You will need to be someone who can work between people and technology — understanding what the sales team needs while also understanding how to make the CRM deliver it.

You'll suit this role if you:

• Have experience using a CRM system.
• Have strong computer and technology skills.
• Understand business processes and workflows.
• Enjoy finding ways to make systems work better.
• Have strong attention to detail.
• Are organised and able to manage multiple tasks.
• Can solve problems independently.
• Communicate well with both technical and non-technical people.
• Are willing to learn our business, products and systems.

Highly Desirable

• Zoho CRM or Zoho One experience.
• Experience with CRM automation and workflows.
• Experience connecting different software systems.
• Sales administration or customer service experience.

Experience the PSS Ag Difference.

At Precision Seeding Solutions (PSS Ag), we believe in continuous improvement — for our business, our systems and our people.

You'll have the opportunity to learn our products, systems and business while developing your skills in CRM, automation and business processes.

This is a role where you can take ownership, solve problems and make a real difference to the way our team works. If you love systems, enjoy solving problems and are always looking for a better way to do things, we'd like to hear from you.