CRM & Telephony Implementation Expert

CRM & Telephony Implementation Expert Company: Solar Square Energy

Department: Sales Technology

Experience: 6–10 years

Salary: 6LPA

Location: Pune or Mumbai

Employment Type: Full-time | On-site

The Role

Solar Square is building the technology backbone of its sales engine — and we need someone to own it outright.

Your first mandate is concrete: integrate Ozonetel with our in-house CRM, then build a system around it that holds up under real volume. Architecture through production, yours end to end.

This is a role for someone who has done it before. At least twice.

What You'll Own

• Architecture: Design and implement the CRM + telephony stack end to end.

• Integrations: Build the Ozonetel-to-CRM layer with APIs, webhooks and middleware — and make call logs, recordings, dispositions and agent activity land in the CRM every time.

• Call infrastructure: Configure IVR, CTI, routing, queues, campaigns, agent mapping and call journeys.

• Automation: Wire up lead allocation, dialling, follow-ups, retries and meeting scheduling.

Reliability: Design in retries, reconciliation, monitoring and error handling from day one — not after the first outage.

• Vendors: Own telephony and technology partners outright: evaluation, pricing, contracts, SLAs, escalations, renewals and daily execution.

Delivery: Work shoulder to shoulder with Engineering, Product and Sales to ship and scale fast.

What We're Looking For

• 6–10 years hands-on across CRM, telephony and systems integration.

• At least two CRM + telephony implementations you personally delivered, start to finish.

• Deep command of CTI, IVR, call routing and the full call lifecycle.

• Fluency with REST APIs, webhooks, JSON and authentication — proven by integrating telephony into custom-built CRMs, not just off-the-shelf ones.

• Sharp debugging instincts across API, data and platform layers, backed by working knowledge of SQL and system architecture.

• Real vendor management, commercial negotiation and stakeholder skills.

• Comfortable owning a problem end to end, without handholding.

Bonus: Hands-on with Ozonetel, Exotel, Twilio, Ameyo, Knowlarity or similar platforms.

The Challenge

Solar Square is live across 20+ cities and still adding. Build a CRM and telephony system that is reliable at today's scale and engineered for ten times tomorrow.

Who Will Thrive

Builder Mindset | Technical Depth | Commercial Acumen | High Ownership | Fast Execution

Someone who can diagnose the problem, design the solution, negotiate the contract, get into the API, fix what's broken — and ship it.