CRM Application Consultant (Microsoft Dynamics)

We are seeking a motivated CRM Application Consultant with a minimum of 2 years of hands-on experience in Microsoft Dynamics 365, specializing in designing, configuring, and maintaining scalable CRM solutions within the SAFe Agile framework.

Responsibilities

• Collaborate with clients to analyze business requirements, identify needs, and translate them into effective Dynamics CRM functionalities.
• Design, configure, and optimize Dynamics 365 solutions tailored to client objectives.
• Troubleshoot and resolve application issues as part of ongoing maintenance and support.
• Provide expert guidance on Dynamics 365 best practices and industry standards.
• Deliver training sessions and workshops to empower both clients and internal teams.
• Work closely with cross-functional teams to gather requirements and deliver high-quality solutions.
• Apply Agile methodologies, including SAFe, to manage and execute projects efficiently.

Requirements

• Minimum 2 years of experience as a Dynamics 365 Application Consultant.
• Proficiency in both English and Swedish.
• Relevant Microsoft certifications (Dynamics 365 Customer Engagement or related).
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as collaboratively in team deliveries.
• Excellent communication and interpersonal skills.
• Knowledge of SAFe Agile principles.
• Experience with other CRM platforms (preferably Salesforce or HubSpot) is a plus.

About Sirocco AB

Sirocco is one of Sweden’s most established management consulting firms specializing in CRM. We design and implement solutions across leading SaaS platforms such as Microsoft Dynamics, Salesforce, HubSpot, Tacton, and more. With SAFe Agile as our delivery framework of choice, our 100 colleagues across 5 countries seamlessly collaborate to deliver value-driven solutions to our clients.