CRM Architect

About the role

Shape the Future of CRM at Zellis

We're looking for a CRM Architect to become the strategic owner of our CRM and commercial technology ecosystem.

Reporting to Supriya Sahai, Revenue Operations Director, you'll lead the architecture, governance, optimisation, and future development of HubSpot and the wider commercial technology landscape. You'll play a key role in a major CRM transformation, partnering with stakeholders across Sales, Marketing, Customer Success, Finance, Operations, and Technology to build scalable, data-driven solutions that support business growth.

This is a genuine build-and-own opportunity. You'll help shape the long-term CRM strategy, influence implementation decisions, establish governance frameworks, drive adoption, and identify future AI and automation opportunities.

Skills & experience

Key Responsibilities

• Own and evolve the CRM and commercial technology strategy, roadmap, and architecture.
• Act as the organisation's HubSpot champion, driving governance, adoption, optimisation, and best practice.
• Design scalable CRM solutions, data models, workflows, reporting frameworks, and integrations across the commercial technology estate.
• Translate business requirements into technical solutions and oversee implementation and enhancement activity.
• Establish and maintain CRM governance, security, compliance, data quality, and change management frameworks.
• Partner with commercial and operational leaders to improve revenue processes, forecasting, customer lifecycle management, and operational effectiveness.
• Lead stakeholder engagement, user enablement, training, and adoption initiatives.
• Evaluate emerging technologies and deliver an AI roadmap that supports productivity, automation, and innovation.
• Manage vendors, implementation partners, upgrades, integrations, and the ongoing evolution of the CRM environment.

Essential Experience

• Significant experience designing, implementing, and managing CRM platforms, ideally HubSpot.
• Strong practical HubSpot expertise.
• CRM architecture ownership experience.
• Ability to define technology and CRM strategy grounded in implementation experience.
• Ability to translate business requirements into technical requirements and solution designs.
• Experience managing third-party implementation partners and vendors.
• Systems architecture and data management capability.
• Ownership of system upgrades, enhancements, integrations, and ongoing development.
• Strong understanding of Revenue Operations, Sales Operations, Marketing Operations, and Customer Success processes.
• Experience developing CRM architectures, integration strategies, and commercial system roadmaps.
• Strong expertise in data modelling, governance, reporting, and analytics.
• Ability to present strategy, recommendations, and progress directly to leadership teams.
• Excellent problem-solving, analytical, communication, project, and change management skills.
• Ability to operate independently in a build-and-transform environment.
• Pragmatic transformation mindset with a balance of strategic thinking and practical delivery.
• Experience integrating CRM platforms with wider commercial technology ecosystems.

Desirable Experience

• HubSpot certifications and advanced platform expertise.
• AI-enabled commercial technologies and automation platforms.
• AI within CRM, commercial technology, or sales technology.
• Identifying automation opportunities and developing an AI innovation roadmap.
• Gong or similar revenue intelligence platforms.
• MarTech, RevOps, or commercial technology stacks.
• SaaS or technology-driven organisations.
• Experience working in larger organisations and transformation-led environments.
• Knowledge of enterprise architecture frameworks and best practices.
• Experience with business intelligence, data warehousing, and advanced analytics tools.
• Knowledge of the HubSpot partner ecosystem.

Why Join?

This is an opportunity to influence a business-critical CRM transformation from the ground up. You'll own the CRM architecture, shape future technology decisions, drive AI innovation, and build long-term capability within a growing commercial technology function.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.