CRM Assistant Manager – Logistics

Hiring: CRM Assistant Manager – Logistics

Experience: 4–5 Years
Industry: Logistics / Courier / 3PL
Job Type: Full-Time

About the Role

We are looking for an experienced CRM Assistant Manager – Logistics with 4–5 years of relevant experience in the logistics industry. The candidate should have strong knowledge of reverse pickups, shipment booking, pickup & delivery operations, customer handling, and logistics coordination.

Key Responsibilities

• Manage day-to-day CRM activities and customer communication.
• Handle customer queries related to shipments, pickups, deliveries, and bookings.
• Manage and coordinate reverse pickup requests from initiation to closure.
• Coordinate with operations, branches, hubs, and delivery teams for smooth shipment movement.
• Monitor pending pickups, undelivered shipments, and customer complaints.
• Handle customer escalations and ensure timely resolution.
• Coordinate shipment booking and pickup scheduling.
• Monitor service quality, TAT, and SLA performance.
• Prepare daily/weekly CRM and operational reports.
• Identify operational issues and coordinate with relevant teams for resolution.
• Maintain strong relationships with existing clients and ensure customer satisfaction.
• Assist in managing and guiding the CRM team.

Required Skills & Experience

• 4–5 years of experience in Logistics, Courier, E-commerce, 3PL, or a related industry.
• Strong knowledge of Reverse Pickup / Reverse Logistics.
• Good understanding of shipment booking and pickup processes.
• Practical knowledge of last-mile delivery and logistics operations.
• Excellent customer handling and communication skills.
• Strong follow-up, coordination, and problem-solving abilities.
• Experience in handling customer escalations.
• Good knowledge of MS Excel and CRM/software systems.
• Ability to manage multiple customers and operational issues.
• Team-handling experience will be an added advantage.

Preferred Background

Candidates from Courier, Logistics, E-commerce, 3PL, Last-Mile Delivery, or Reverse Logistics backgrounds will be preferred.

How to Apply

Interested candidates can share their updated resume on WhatsApp at 9266682864.

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person