CRM Associate

Job Title: Office Associate Customer care

Job type: On contract initially, can be taken on permanent rolls later, based on performance and vacancy availability

Job Purpose: To handle customer calls, queries and complaints.

Job Shifts: Rotational Shifts

First shift: Monday to Friday.

Second shift: Tuesday to Saturday.

First shift : 9.00 AM to 6.00 PM

Second shift : 11.00 AM to 8.00 PM

Principal Accountabilities:

• To provide customer service by answering calls professionally & provide information about the product / service.

• To communicate in a clear, pleasing voice

• Co-ordinate with distributors to handle product related issues. Knowledge & Skills:

• Good Spoken and understanding skills of English, Hindi and any vernacular language (preferably Malayalam)

• Excellent Communication skills

• Good Listening skills

• Ability to handle stress

• Basic knowledge of MS-Excel for updating data & archiving reports.

Education: • Any Graduate

Experience: • At least 6 months of experience in handling customer calls. • Should have experience of working in corporate environment