CRM Associate

Who you are

• 2+ years of working experience in D2C email marketing
• Experience with building and deploying emails from scratch
• Experience working cross-functionally with creative partners (designers & copywriters)
• Experience operating a CRM platform (i.e, Braze, Iterable, Klaviyo, customer.io, etc.)
• Very strong written and verbal skills in English
• Attention to detail, good communication skills and an ability to juggle multiple tasks on often short deadlines
• Experience with Braze platform
• Experience with SMS marketing in a D2C environment
• General understanding of HTML
• General understanding of personalization in CRM

What the job involves

• The CRM Specialist – Lifecycle Marketing & Retention will help support the CRM team to plan, implement, schedule, and execute timely email, SMS, push notification, and in-app messages to our Churned users, while collaborating with the CRM team on communication strategies, accurate execution of campaigns, and follow-up analysis
• Own implementation of emails, SMS, push notifications (both ad hoc and automated), and building of customer segments in our CRM platform (Braze) for Churned User efforts
• Maintain the CRM marketing calendar and Roadmap
• Support upkeep of weekly performance reporting
• Assist in cross-functional (engineering, product, data teams) communication between the CRM team and internal stakeholders/dependencies, including but not limited to:
• Writing briefs for emails, push notifications, SMS, and in-app messages
• Collaboration with data/analytics team to classify/categorize campaigns for lifecycle dashboards/reports
• Coordinating copy and design work to ensure deadlines are met
• Collaborating with other internal teams to help support their initiatives
• Facilitate internal sign-off of communications from internal stakeholders

Benefits

• Comprehensive Health, Dental & Vision Insurance
• 401(k) Plan to invest in your future
• Paid Parental Leave
• Wellness Benefit to support your physical, mental and emotional wellbeing
• Unlimited Paid Vacation & Sick Days
• 4-Week Paid Sabbatical after 5 years with us
• Compassionate leave each time the need arises
• Remote/Hybrid/On Site Options
• Employee Stock Options Plan
• Bi-annual bonus based on performance
• Planning Sessions twice a year: New York & Buenos Aires
• Spanish/English Lessons with a private coach
• Monthly CookUnity Credits to enjoy meals crafted by our creators
• Once a month in-person gatherings to fuel connection and belonging
• Chef-Led Culinary Trips to foodie destinations (twice a year)