CRM Banking

Roles and Responsibilities :

• Manage customer relationships through effective communication, ensuring timely resolution of queries and issues.
• Handle customer complaints and concerns in a professional manner, escalating complex issues to senior team members when necessary.
• Process loan applications, conduct credit checks, and prepare reports for lenders as required.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 3-6 years of experience in banking or finance industry, preferably in a voice process role.
• Strong understanding of home loans and other financial products.
• Excellent customer handling skills with ability to work under pressure.