CRM

Job Summary We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, coordinate with sales and operations teams, handle customer queries, and ensure timely follow-ups. The candidate will be responsible for maintaining accurate customer records, improving customer satisfaction, and supporting repeat business and customer retention.

Key ResponsibilitiesCustomer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Act as a primary point of contact for customer queries and service requirements.
• Understand customer needs and coordinate with relevant departments for solutions.
• Ensure timely follow-up with customers regarding inquiries, quotations, orders, and services.
• Maintain a high level of customer satisfaction and service quality.

Sales & Lead Coordination

• Follow up on leads, inquiries, and quotations generated by the sales team.
• Coordinate with the sales team to ensure timely customer communication.
• Track leads through different stages of the sales process.
• Identify opportunities for repeat business, upselling, and cross-selling.
• Support the sales team in converting inquiries into confirmed business.

Customer Support & Complaint Handling

• Handle customer complaints and coordinate with internal teams for resolution.
• Maintain proper records of customer feedback and complaints.
• Ensure issues are resolved within the defined timeline.
• Follow up with customers after resolution to ensure satisfaction.

CRM Management & Reporting

• Maintain accurate customer information and interaction history in the CRM system.
• Update customer follow-ups, leads, opportunities, quotations, and order status regularly.
• Prepare daily, weekly, and monthly CRM/MIS reports.
• Monitor customer retention, follow-up status, and conversion metrics.
• Ensure CRM data is accurate, complete, and up to date.

Internal Coordination

• Coordinate with Sales, Operations, Accounts, Logistics, and other departments.
• Track customer orders and provide timely updates.
• Ensure smooth communication between customers and internal teams.
• Escalate important customer issues to the appropriate manager.

Required Qualifications & Experience

• Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
• 2–5 years of experience in CRM, customer relationship management, sales coordination, customer service, or a similar role.
• Experience with CRM software is preferred.
• Experience in Yarn retailing will be an advantage.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer relationship and interpersonal skills.
• Excellent follow-up and coordination abilities.
• Good knowledge of MS Excel, Word, and PowerPoint.
• Experience with CRM/ERP software.
• Strong problem-solving and complaint-handling skills.
• Good organizational and time-management abilities.
• Customer-focused and service-oriented approach.

Skills: crm,customer,sales