CRM

Job highlights

• Experience in client relationship management with strong follow-up and product knowledge
• Manage client leads, provide after-sales service, resolve queries, and handle complaints

CLIENT RELATIONSHIP MANAGER: JOB DESCRIPTION

Making sure all the leads of the clients after placing orders are met.

Ensuring your existing clients are satisfied through after-salesservice.

Always ask them for true feedback.

Servicing the client after receiving the order till the time of collection

of payment.

Resolve the queries and questions of all the clients.

Give orsupport the participants/clients about company products or

services.

Acting as a point of contact for complaints and escalating issuesto

the concern.

Understand client queries and solve them in any manner.

Key skills for Client Relationship Management:

Polite disposition.

Ability of rigorousfollow up.

The ability to communicate confidently both through speaking and

writing with colleagues and clients.

Ability to understand the circumstances and act accordingly.

Proactive.

Thorough knowledge of products/services.

Always available on calls